What are the responsibilities and job description for the Service Technician position at Trek Bicycle Store?
A bit about us
Trek is an awesome place to work. We are an independent retailer with two stores in the Tucson area. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
Job Description
What you’ll do
As a Bicycle Mechanic (known as a Production Tech at Trek) no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role focuses on repairing and building bikes quickly and consistently, while keeping accuracy and quality a top priority. The team and our customers will be trusting you with the most complex repairs. This role requires elevated skills in communication, leadership and problem solving.
What you’ll bring to the team
- Show up on time with a positive attitude and ready to help!
- Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task.
- Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days.
- Top-notch communication skills.
- Proficiency in using electronic dealer portals, Point of Sale Systems and diagnostic tools.
- Impressive attention to detail and a love for tinkering ‘til you figure it out’.
- A desire to continually learn proper service methods and new technologies.
- Previous work experience as a bicycle mechanic in a retail environment would be desirable.
What's cool about working at Trek Bicycle?
- You will be a part of an awesome, energetic team.
- Our customers are our friends, and our store is an inviting and welcoming place to be.
- Continual training provided internally and from our major suppliers.
- Those who excel will have have opportunity for advancement.