Accounts Receivable Specialist

Tasks and Responsibilities: 

Handle Risk and Exposure

• Responsible for performing the risk assessment for all customers in the assigned portfolio, analyze the overall credit exposure, define the appropriate credit conditions and submit for approval to the delegated level of authority.
• Responsible to perform a financial analysis to resolve credit worthiness of the customer and present a summary with a recommendation for approval.
• Responsible for the re-assessment of all customer accounts assigned within the portfolio.
• Responsible for exercising prudent control and good judgment while reviewing held orders for possible release.

Lead Debt Collection

• Make proactive and reactive debt collection contacts to the selected group of customers. Ensure customers debts are collected within the agreed payment terms.
• Understand payments methods and cash collection processing through the networks available. Propose new methods or any enhancement in the cash collection network to improve application/allocation process.
• Liaise with the Third-Party Collections agencies and Legal teams the status of the various cases under their management.

Manage Accounts Receivables

• Update and maintain the customer credit files in compliance with credit policies.
• Review periodic customer account statements and coordinate with AR Team the application/allocation of payments.
• Connect with the AR Team to investigate the reasons for partial payments or deductions.
• Inform AR team of any unprocessed payment to customer accounts or unreconciled documents and reports discrepancies that might affect account status.
• Document and process customer refunds accordingly to Delegation of Authority.

Support the Business

• Responsible for interacting with customers, sales, organizations, all levels of management, credit associations and banks to establish a good understanding of the market conditions, customer business model and propose/support any adjustment to the company credit strategy.
• Provide policy and rules interpretation as required.

Customer Service

• Handle customer complaints related to AR, identify the most appropriate service provider for the request. Support the investigation and follow-up resolution.

Education and Experience: 

• Associates degree in accounting, business administration, finance or a related field required, Bachelors degree preferred
• One to three years of experience in credit & collections, accounting or a related field (Required)
• Knowledge of financial statements
• Accounting ERP Systems (JDE experience preferred)
• Intermediate: MS Word, MS PowerPoint, MS Outlook, SharePoint
• Advance: MS Excel

Competencies: 

• Excellent communication skills in dealing with internal and external customers and business partners.
• Must be able to work under tight time pressure and maintaining good quality of work.
• Ability to deal with conflict effectively and be able to challenge the business when necessary.
• Must have a customer service focus that builds and enhances positive relationships within the organization and with external parties.
• Effectively collaborates with various internal business functions to resolve issues and increase cross functional effectiveness.
• Understands basic accounting and mathematical concepts and able to perform related analyses, including financial statement analysis.
• Ability to solve practical problems with a variety of variables in situations where only limited standardization exists.