What are the responsibilities and job description for the JDE IT Business Analyst - Run & Maintain position at Trelleborg Group?
**Location requirement**
The primary customer for this role is our Logistics Center and Supply Chain Management team located in Fort Wayne, IN. Candidates who do not live in Fort Wayne, IN must be within reasonable driving distance to manage line down support issues.
This position will be part of the Run and Maintain team, delivering functional support for our ERP JDE E1 across all business areas within Trelleborg in the Americas region. Key responsibilities include managing the creation, maintenance, and optimization of shipping and stock labels, as well as providing comprehensive support for the distribution module, with a specific focus on purchasing and warehouse management. The role involves close collaboration with cross-functional teams to understand business requirements, troubleshoot and resolve issues, and implement process improvements. Additionally, the position will work alongside end-users to ensure effective utilization of the JDE E1 system, fostering an environment of continuous improvement and operational excellence.
Tasks and Responsibilities:
- Monitor ticket applications for the JDE E1 queue, ensuring compliance with defined SLAs.
- Respond to support tickets regarding error fixes and enhancements.
- Set up user accounts for applications used in the Warehouse.
- Provide functional support for JD Edwards E1 distribution modules, focusing on Purchasing and Warehouse Management (Pick, Pack, Shipping).
- Support existing stock and shipping labels by assisting end-users, identifying root causes of issues, and implementing necessary improvements.
- Develop functional specifications for new labels based on customer requirements. Collaborate closely with the technical team to ensure proper testing, configuration, and documentation of changes.
- Support system enhancements, integrations, and other projects impacting distribution and label management.
- Develop and maintain Hubble reports.
- Create documentation to assist the business with recurring issues (KBA – Knowledge Base Articles)
- Perform administrative and other duties as assigned.
- Train end-users on system functionality.
- Support stakeholders in understanding their requirements and addressing their concerns.
Education and Experience Requirement:
- BS or BA degree required.
- At least 2 years of experience in an IT Business Analyst role focused on Production Support and Small Enhancements.
- Knowledge of ticket systems such as ServiceNow or OTRS.
- Experience with JD Edwards EnterpriseOne (Distribution Module/Labels).
- Proficiency in SQL (data analysis, troubleshooting, queries, etc.).
- Experience with Hubble/ReportsNow in report development.
- Proficient in the Microsoft Office Suite (Word, Visio, Excel, PowerPoint).
- Understanding of ITIL concepts.
