Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
Summary of role :
The Channel Customer Success Advocate (CSA) is responsible for providing and achieving exceptional customer experiences and total satisfaction to customers served through indirect sales channels (distributors, competitors, Seals Shop) while building positive customer relationships to help enable development of new business opportunities.
The Channel CSA is responsible for :
- Customer order management
- Communication and coordination throughout the supply chain and manufacturing locations
- Supporting the Channel Sales Engineer with customer projects and overall business
- Contributing to achieving service-related goals.
Tasks and Responsibilities :
The primary function of the Channel CSA position is to provide outstanding customer service and total customer satisfaction to existing and prospective customers while operating within established procedures.
Develops and maintains strong customer relations while projecting professionalism at all times; develops relationships and customer mapping while documenting and sharing information learned about the accountProvides information (pricing for existing demand, inventory availability, order status, etc.) and handles customer requests in an accurate and timely mannerServes as the primary point of contact for all commercial inquiries made by authorized distributors. These include, but aren’t limited to : processing quotes for price updates, contract review, addressing issues with minimum order / line values, order entry, order status, on-time delivery management and managing profitability for the accountResponds to requests for support from Seals Shop customersProcesses Channel customer complaints and returns; assists with investigation and corrective actions as neededUses customer relationship management platform to document customer interactions and tasks for Sales Engineer follow-upCommunicate, coordinate, and support the Channel Sales Engineer with customer service-related projectsJoint sales visits to authorized distributors with the Channel Sales EngineerCommunicate and coordinate customer requirements throughout the supply chain. Identified internal barriers to provide customer satisfaction and works collaboratively with counterparts in Supply Chain Management, Manufacturing and others to resolve customer service-related issuesEducation and experience :
Required
Minimum 1 year of experience in a Customer Service Position strongly preferred.Bachelor’s degree required. Degree or equivalent experience in engineering, the sciences, or other technical field a plus.Knowledge of basic business sales and marketing practicesPreferred
Knowledge and use of JD Edwards ERP and SAP C4C platformsKnowledge of rubber / plastic products is beneficialFamiliarity with ISO quality requirements is beneficialFamiliarity with technical prints is beneficialCompetencies :
Strong written and verbal communication skillsStrong people and relationship building skillsCustomer driven with a positive, professional, can-do attitudeStrong organizational skills with the ability to multi-task with attention to detail and accuracyStrong analytical, decision making and problem solving skillsBasic math skills (addition, subtraction, margin calculations)Knowledgeable with regards to basic business sales and marketingProficient in the use of Microsoft Word and ExcelProficiency in the use of business operational software (Oracle JDE, SAP) is beneficialTravel :
Limited travel requirements will be 5% of the time per year.Travel may be required internationally, candidate must be able to travel outside of the US or Canada without restrictions.Application :
Last Application Date 3 / 13 / 2025
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