Business Analyst (Must be US Citizen or Green Card Holder)

We are seeking a detail-oriented Business Analyst to support our technical software platform environment. This role will be responsible for managing client and internal reporting, overseeing account permissions and new user setups, performing in-depth research, and developing process workflows using Visio. The ideal candidate will have experience with Data Warehousing Tools, Excel, Visio, and process documentation tools, such as MS Project to support data-driven decision-making and operational efficiencies. This person will work on a hybrid model 3 days a week so DC Metro Candidates preferred. Our office location is 750 1st Street NE (Next to Union Station). Some work may also be required at the client location as well when needed in L' Enfant Plaza.

• Reporting & Data Management:
  • Develop, maintain, and generate reports using Data Warehousing Tools and Excel to support business and client needs.
  • Analyze data trends to provide actionable insights and recommendations.
  • Ensure accuracy and integrity of reporting data by validating and reconciling discrepancies.
• Process & Workflow Documentation:
  • Design and document workflows, business processes, and standard operating procedures using Visio.
  • Identify opportunities for process improvements and automation.
  • Collaborate with stakeholders to refine and implement process changes.
• Research & Analysis:
  • Conduct market and business research to support operational and strategic initiatives.
  • Gather and analyze business requirements to support system enhancements and new projects.
  • Work cross-functionally with IT, operations, and client teams to ensure project alignment with business goals.
• User Account Management:
  • Manage user access, permissions, and new user setups within the platform.
  • Ensure proper security and role-based access controls are in place.
  • Troubleshoot user account issues and coordinate with IT for resolution.

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• 2 years of experience as a Business Analyst in a technical or software platform environment.
• Proficiency in Data Warehousing Tools, Excel (pivot tables, VLOOKUPs, macros), and Visio.
• Experience with Business Objects
• Strong analytical and problem-solving skills with attention to detail.
• Ability to document and map business processes effectively.
• Excellent communication and stakeholder management skills.
• Self-motivated with the ability to work independently and in a team environment.
• Familiarity with SQL for data extraction and analysis.
• Familiarity with Oracle

• Experience working in an enterprise software or SaaS environment.
• Experience managing user access and permissions in software applications.
• Strong attention to detail and communication skills as well as client facing skills.

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