What are the responsibilities and job description for the Customer Success Director position at Trellint?
Job Summary
Customer Success Director - Provide day to day contracted services to a region of external clients.
Job Description
Function Description
Provide day to day contracted services to a region of external clients. Contracted services may include technical or non-technical customer support, transaction processing and sales & marketing services.
Job Family Description
Leading the delivery of the customer contract and relationship as a strategic partner to meet contractual obligations and provide best in class service delivery operations. Driving contractual performance measures and operational profitability. Overall function/account governance and adherence.
Job Information
Job Track
Job Track
Management
Job Track Description
Achieves goals through the work of others.
Management responsibilities include performance appraisals, pay reviews, training and development for three or more employees.
Requires broad technical expertise and company/industry knowledge.
Accountable for functional, operational and/or program management.
Management responsibilities include hiring & terminating decisions, performance appraisals, pay reviews, training and development for three or more employees.
Organization Level
Global Job Level And Job Track
9M
General Profile
Provides leadership and direction through managers.
Develops functional or departmental business plans and contributes to the development of strategy.
Decisions are guided by area strategy and priorities.
Functional Knowledge
Requires broad and comprehensive understanding of different systems, theories and practices.
Business Expertise
Applies broad industry and commercial awareness to drive financial and operational performance in own and related areas.
Impact
Impacts business results of own area in the short and long term, with potential impact on the company.
Guided by business area strategy.
Leadership
Leads through subordinate managers.
Executes business plans and may contribute to the development of area strategy.
Problem Solving
Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment.
Interpersonal Skills
Negotiates and influences the opinions of others within the business unit and in external organizations; exercises sensitivity to the audience.
Responsibility Statements
Enter Responsibility Statements
Assess, identifies and evaluates current state of the business to set the pace and direction of business strategy opportunities.
Develops the definition of the business strategy along with the clients and the upper managers.
Pro actively identifies, defines and solves the most complex problems that impact direction of the business.
Leads the overall business unit performance and client relationship.
Leads innovation and efficiencies of key business opportunities to drive organizational growth.
Inspires people and teams to optimize career growth, employee engagement and performance.
Ensures continuous improvement on targeted performance measures and Key Performance Indicators KPIs in order to facilitate key business objectives.
Contributes with development of organizational policies and ensures its compliance.
Additional Information
Performs other duties as assigned
Complies with all policies and standards
Worker Type
Regular
Number Of Openings Available
1
Customer Success Director - Provide day to day contracted services to a region of external clients.
Job Description
Function Description
Provide day to day contracted services to a region of external clients. Contracted services may include technical or non-technical customer support, transaction processing and sales & marketing services.
Job Family Description
Leading the delivery of the customer contract and relationship as a strategic partner to meet contractual obligations and provide best in class service delivery operations. Driving contractual performance measures and operational profitability. Overall function/account governance and adherence.
Job Information
Job Track
Job Track
Management
Job Track Description
Achieves goals through the work of others.
Management responsibilities include performance appraisals, pay reviews, training and development for three or more employees.
Requires broad technical expertise and company/industry knowledge.
Accountable for functional, operational and/or program management.
Management responsibilities include hiring & terminating decisions, performance appraisals, pay reviews, training and development for three or more employees.
Organization Level
Global Job Level And Job Track
9M
General Profile
Provides leadership and direction through managers.
Develops functional or departmental business plans and contributes to the development of strategy.
Decisions are guided by area strategy and priorities.
Functional Knowledge
Requires broad and comprehensive understanding of different systems, theories and practices.
Business Expertise
Applies broad industry and commercial awareness to drive financial and operational performance in own and related areas.
Impact
Impacts business results of own area in the short and long term, with potential impact on the company.
Guided by business area strategy.
Leadership
Leads through subordinate managers.
Executes business plans and may contribute to the development of area strategy.
Problem Solving
Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment.
Interpersonal Skills
Negotiates and influences the opinions of others within the business unit and in external organizations; exercises sensitivity to the audience.
Responsibility Statements
Enter Responsibility Statements
Assess, identifies and evaluates current state of the business to set the pace and direction of business strategy opportunities.
Develops the definition of the business strategy along with the clients and the upper managers.
Pro actively identifies, defines and solves the most complex problems that impact direction of the business.
Leads the overall business unit performance and client relationship.
Leads innovation and efficiencies of key business opportunities to drive organizational growth.
Inspires people and teams to optimize career growth, employee engagement and performance.
Ensures continuous improvement on targeted performance measures and Key Performance Indicators KPIs in order to facilitate key business objectives.
Contributes with development of organizational policies and ensures its compliance.
Additional Information
Performs other duties as assigned
Complies with all policies and standards
Worker Type
Regular
Number Of Openings Available
1
