What are the responsibilities and job description for the Customer Success Manager, Public Sector position at Trellix?
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Customer Success Manager, Public Sector
ID : JR0035159
Remote United States
The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational offerings, and support. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a successful renewal.
Location : Remote US
Serves as the primary post-sale point of contact for clients / customers.
Uses in-depth knowledge of client industry and / or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products / services.
Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s) / services.
May recommend specific solutions to achieve customer’s desired result. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products / services; accountable for client renewal and retention results.
Ensures best practices are adopted for product use.
May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and / or Support. May or may not be on a sales incentive plan that is based on individual and / or team sales results (., revenue, bookings, unit sales).
This is an individual contributor role.
This positionis paid (inpart) on a commission basis. TheBase Pay Rangeis $98,000 – $140,000. The On Target Earnings (OTE) Range(base pay pluson target commission) is $122,00 – $190,000. Actualbase pay withintheBase Pay Rangeand actual OTE within the OTE Range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include long-term incentives, subject to various metrics and company policy.
McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.
We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Pension and Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
Salary : $98,000 - $140,000
