What are the responsibilities and job description for the Customer Success Manager, Public Sector position at Trellix?
About the Role :
In this role you have a tremendous opportunity to apply your passion for customers, communication skills, persistence, and business acumen to directly contribute to Trellix’s growth and success within our Public Sector division.
As the lead customer liaison for strategic accounts, you will develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand the customer's business strategy, technical environment, and measurements for success.
You will build and develop customer-specific success plans to oversee customer onboarding, adoption, and satisfaction across the portfolio to promote best practices and usage of Trellix products and solutions.
You will be an advocate for our customers with a focus on transformation and engagement to promote a successful experience with our products and services and utilize Quarterly Business Reviews to continue alignment and highlight ongoing progress.
Develop a comprehensive understanding of typical business and cybersecurity challenges faced by customers while demonstrating the fundamental capability of our technology to drive feature adoption to maximize time to value and return on investment.
Handle escalations of deployment or customer productivity blocking issues, and coordinate related activities with Sales, R&D and CS Engineering.
The cross-functional nature of this role provides a deeper understanding of all aspects of the business.
Identify risks to the customer achieving their desired outcomes and stated business goals, working with account teams and cross-functional groups on risk mitigation or escalate as needed.
May recommend specific solutions to achieve customer’s desired result. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products / services; accountable for client renewal and retention results.
About You :
5 years of customer engagement and account management experience in a Cybersecurity / SaaS solutions company and / or an enterprise software industry.
Experience managing Federal Civilian or Department of Defense accounts in your Public Sector book of business is a plus.
Ability to travel >
25% of the time
Experience working successfully with a portfolio of enterprise clients leading to adoption, expansion, and renewals of dynamic products (transaction experience).
Strong customer orientation with the ability to manage complex projects and conflicting requirements.
Outstanding communication skills and ability to collaborate cross-functionally
You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services
Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base.
This is an individual contributor role.
This positionis paid (inpart) on a commission basis. TheBase Pay Rangeis $98,000 – $140,000. The On Target Earnings (OTE) Range(base pay pluson target commission) is $122,00 – $190,000. Actualbase pay withintheBase Pay Rangeand actual OTE within the OTE Range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include long-term incentives, subject to various metrics and company policy.
McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.
We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Pension and Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
Salary : $98,000 - $140,000
