Front Desk Studio Lead

Job Summary
As a Studio Lead at a Pilates studio, you will oversee front desk operations, ensuring a seamless check-in process for all clients. Your primary responsibility will be providing exceptional customer service by greeting clients warmly, answering inquiries, and managing appointment scheduling. You will also handle transactions, maintain a clean and welcoming studio environment, and support the team in delivering a positive, professional experience for every client. Your role is key to creating an organized, client-focused atmosphere that enhances the overall studio experience.

Responsibilities

• Check-in Clients: Greet clients upon arrival, check them into their sessions, and ensure a smooth check-in process.
• Customer Service: Provide exceptional customer service by addressing client needs, answering questions, and resolving any issues promptly and professionally.
• Manage Phone Calls: Answer phone calls in a professional manner, providing information about classes, memberships, and scheduling.
• Respond to Emails: Manage and respond to email inquiries in a timely and professional manner, addressing client concerns, booking requests, and general inquiries.
• Text Messaging: Communicate with clients via text messages, confirming appointments, sending reminders, and responding to any questions.
• Social Media Management: Post engaging and informative stories and updates on the studio’s social media platforms to keep clients informed and attract new clientele.
• DM Inquiries: Respond promptly and professionally to direct messages (DMs) on social media platforms, answering client questions about the studio, classes, and services.
• Scheduling and Bookings: Handle appointment scheduling for classes and private sessions, including managing cancellations and waitlists.
• Maintain Studio Cleanliness: Ensure the front desk area is neat, organized, and welcoming, and assist in keeping the studio environment clean and inviting.
• Support Studio Staff: Assist Pilates instructors and other studio staff by ensuring the studio is well-prepared for classes, providing them with necessary materials, and addressing any operational needs.

Qualifications

• Minimum Age Requirement: Must be at least 18 years of age.
• Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with clients, staff, and management.
• Customer Service Experience: Previous experience in a customer-facing role, with the ability to provide exceptional service in a professional and friendly manner.
• Organizational Skills: Ability to manage multiple tasks simultaneously, stay organized, and maintain attention to detail.
• Basic Computer Skills: Proficient in using computers and various software programs, including scheduling and point-of-sale systems.
• Phone and Email Etiquette: Comfortable answering phones, responding to emails, and texting professionally.
• Social Media Proficiency: Familiarity with social media platforms and the ability to post updates, stories, and engage with clients.
• Team Player: Collaborative and able to work effectively with other team members to ensure smooth studio operations.
• Flexible Schedule: Availability to work evenings, weekends, and holidays as needed to accommodate client schedules.
• Professional Appearance and Attitude: Maintain a clean, professional appearance and a positive, approachable demeanor.
• Interest in Pilates: A genuine interest in Pilates and fitness is a plus, with a willingness to learn about the studio’s offerings.
• Problem-Solving Skills: Ability to address and resolve client issues or concerns in a calm, efficient, and professional manner.

Please note that as a Pilates-inspired studio, our business hours are Monday through Friday, from 6:15 AM to 12:30 PM. We would also greatly appreciate flexibility to work evening shifts from 4:15 PM to 6:30 PM.

Job Type: Part-time

Pay: From $16.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Jupiter, FL 33458 (Required)

Ability to Relocate:

• Jupiter, FL 33458: Relocate before starting work (Required)

Work Location: In person

Salary : $16