Installation Service Technician

Tremco Construction Products Group brings together Tremco CPG Inc.’s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.

GENERAL PURPOSE OF THE JOB:

The Technical Application Specialist ensures proper application of Commercial Sealant & Waterproofing products in accordance with company and industry guidelines by providing both on-site and office-based problem resolution assistance. This individual is a technical liaison between the business and Tremco’s field-based internal and external stakeholders.

This is a hybrid role. The on-site address is, 3735 Green Rd, Beachwood, OH 44122

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide or obtain accurate and timely product application, qualification, and/or troubleshooting services to internal colleagues and external business partners
• Assist with general on-site product application, training, and general substrate review.
• Assist with the generation and maintenance of technical documentation and collateral with various internal departments. Examples include application instructions, technical data sheets, technical marketing collateral, product training programs, 3rd party testing/validation reports, and other product assets.
• Assist in the collection of laboratory data for project and/or product-specific testing.
• Assist with and/or perform in-field and in-house analytical lab testing to confirm the chemical compatibility and physical adhesion properties of Tremco products on specified jobs, for evaluating new areas of application, new product development, and competitive product analysis.
• Conduct jobsite observations/evaluations with customers and field sales reps to make accurate and timely product and installation recommendations.
• Compose official letters and/or corporate communiques, including installation instructions, job qualification parameters, and competitive product comparisons along with assisting in the development of detail drawings to help secure sales opportunities.
• Provide or obtain accurate and timely answers to inquiries on product usage, comparative competitive products, web-site navigation, product specifications, repair techniques, assessment and/or remedial course of action recommendations for jobsite problems, environmental regulations, construction sequencing, and technical product property questions.
• Ensure product performance through proper recommendation of jobsite qualification and application techniques.
• Possess and leverage a basic knowledge of Tremco's product portfolio. Learn assigned core product line technology while assisting higher level Application Specialists with occasional direction.
• Provide clear written and verbal technical support and product recommendations to internal and external stakeholders including sales representatives, technical representatives, owners, architects, engineers, contractors, installers, etc.

EDUCATION

• High School Diploma or GED required.
• Bachelor’s degree in Science, Civil Engineering, Construction Management or similar field preferred

EXPERIENCE

• 1 years of Technical Service, Technical Sales, or Construction Industry experience required
• Technical writing skills preferred
• Experience with the application of construction materials preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

• OHSA 10 Preferred but not required.

OTHER SKILLS AND ABILITIES:

• Experience with Word, Excel,
• Ability to manage multiple, shifting priorities.
• Effective team player.
• Self-motivated and driven.
• Excellent written and verbal communication skills.
• Ability to travel up to 25% to test wall in Beachwood and construction sites.
• Hands-on and conceptual mechanical aptitude.

PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs.

BENEFITS AND COMPENSATION:

The salary range for applicants in this position generally ranges between $53,000 and $66,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status