Education and Community Outreach Coordinator

GENERAL PURPOSE OF THE JOB: 

The Education and Community Outreach Coordinator is responsible for the overall programming design, implementation, and evaluation, facilitating the professional development and continuous learning of new and existing employees. The Education and Community Outreach Coordinator will significantly contribute to achieving and maintaining company-wide, innovative programming supporting key initiatives, including education and apprenticeship opportunities, safety, and community outreach. The Education and Community Outreach Coordinator will be the point of contact for all RISE-related issues and coordinate communication between employees, stakeholders, and outside partners.  The Education and Community Outreach Coordinator will build, strengthen, and maintain strategic partnerships to provide opportunities for existing employees and potential employees from traditionally underrepresented and underserved communities to participate in programs designed to expose them to career paths in the roofing industry. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Responsible for developing, implementing, and overseeing all RISE program initiatives.
• Actively strive to foster and maintain a workplace climate that is supportive and respectful of employees and creates a learning environment for students that encourages personal development, growth, and success.
• Develop marketing messages and strategies to promote engagement and participation to elevate new and existing employees. Assist with the design and development of marketing and promotional materials.  Ensure all communications reach different generations, diverse populations, and various levels of education.
• Responsible for collecting and analyzing data, maintaining program records, and monitoring participant progress.
• Continually measure the impact of activities and adapt and refine the program of delivery as necessary.
• Establish metrics and benchmark data, develop reports for specific programs, and report outcomes to employees, stakeholders, and outside partners.
• Create and maintain a database of outreach contacts to foster and develop collaborative partnerships.
• Continually explore ways to develop new resources and partnerships. 
• Proactively identify potential barriers to participant success and work within WTI and outside agencies to deliver solutions.
• Create and maintain a mentor program designed to inspire and support new participants.
• Provide excellent customer service to employees and outside partners.
• Create a participant satisfaction survey and annual program report.
• Meet deadlines for all reports, data, publications, and budget requests.
• Travel as needed and represent RISE/WTI at student and employee recruiting events, career fairs, conferences, etc.(up to 50% travel).
• Maintain working knowledge of emerging national trends and best practices in the industry, as well as in outreach, pre-college initiatives, and education related to employee success.
• Work with WTI management to continually devise and implement process improvements and align programming to meet current and future company needs.
• Support WTI in advocacy, strategy, and community efforts.
• May participate in community and education-related committees to further the goals of WTI Education and Community Outreach program(s).
• Additional duties as assigned by supervisor.

QUALIFICATIONS:

• A bachelor’s degree in education, social services, or psychology is preferred but not required. 
• 2-4 years prior years related experience in human services, education, or community development.
• Proven ability to develop strong, respectful relationships.
• Prior experience working with and contributing to a diverse workplace.
• Experience adapting to changing environments and navigating organizational dynamics.
• Demonstrated ability to maintain high confidentiality, discretion, and integrity levels.
• Proven commitment to promoting equity and inclusivity and demonstrated sensitivity to the needs and concerns of those of culturally and socioeconomically diverse backgrounds.
• Demonstrated experience in understanding issues and trends in higher education programs, focusing on the retention needs of low-income, first-generation, historically underrepresented, marginalized, and/or underserved students.
• Possess fluency in current events and corporate sustainability issues.
• Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance.
• Prior experience clearly defining expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others.
• Experience in Education guidance counseling and mentorship is a plus. 

 OTHER SKILLS AND ABILITIES:

• Ability to work on multiple projects and responsibilities concurrently.
• Strong analytical and problem-solving skills.
• Comfortable managing difficult situations, showing high professional maturity, resiliency, and adaptability.
• Ability to work both independently and in a highly collaborative manner.
• Ability to establish priorities, goals, objectives, and timelines.
• Appreciation for and sensitivity to equity, diversity, workplace culture, and community issues.
• Creativity, ability to navigate ambiguity, and resourcefulness.
• Ability to provide efficient, timely, reliable, and courteous service in all interactions.
• Capacity to build and maintain effective professional relationships.
• Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.).
• Strong computer skills, including Outlook, Word, Excel, PowerPoint, Adobe, etc. 
• Must be able to use technology to perform company tasks (expense management, timekeeping systems, intranet, etc.)
• Must be able to travel up to 50%
• This is a hybrid role working in the office a minimum of two days per week.