What are the responsibilities and job description for the IT Support I position at Trendsetter Engineering, Inc.?
Summary:
The IT Support I position is the first point of contact for end users for all technology related support tickets. The employee must view end users as customers and provide a superior level of service to everyone, regardless of the issue at hand. The employee must be flexible and willing to work odd hours when necessary.
Duties and Responsibilities:
- Order, configure, and deliver new desktops, laptops, tablets, and phones to company users
- Support company users with all basic technology problems
- Perform client and server software updates and patches as necessary
- Perform hardware updates as necessary
- Maintain records of all hardware, warranties, licenses, and configurations
- Keep printers in regular working order
- Assist in regular data backup
- Assist in active directory maintenance
- Assist in server maintenance and administration in a virtual environment
- Assist with low level administration of various company enterprise software and databases
- Assist in system upgrades during non-business hours
- Maintain phone system along with third party vendor
- Act as technology point of contact in disaster recovery or company mobilization situations
- Keep working knowledge of new technologies and security threats
- Be familiar with Company HSE policies and procedures
- Share knowledge & best practice across the company
- All other duties as assigned
Qualifications:
- Associate’s degree or equivalent work experience with 1 year experience specifically in IT support role
- At least one year of customer service experience
- Preferred experience in a Microsoft based environment with proficiency in the following technologies:
- Windows 11, MS 365 application suite
- Windows Server 2019 with Active Directory and Group Policy management
- Windows Powershell
- VMware virtual environment
- SQL Server 2019
- Nimble SAN storage technologies
- Network management
