What are the responsibilities and job description for the Cashier position at Trenholm State Community College?
Position Summary
The Cashier is responsible for assisting with walk-in customers, telephone calls, and emails. The staff member will perform a variety of tasks related to the organization and operation of the Cashier’s Office.
Salary Schedule: E3 04
Essential Duties and Responsibilities
- Provide excellent customer service to all internal and external customers.
- Analyze student accounts to determine proper refund calculation.
- Answer customer questions by telephone and email as assigned.
- Prepare student, faculty, and staff identification cards.
- Review vehicle registration information, record, and distribute decals.
- Assist with records retention and disposal.
- Work with Business Services Reconciliation Office to reissue student refunds.
- Assist students with payments on their accounts.
- Prepare invoices for student accounts.
- Place and remove holds on student accounts as needed.
- Serve as liaison between the College and collection agency.
- Prepare and submit all past due accounts to collection agency.
- Receive payments for student accounts that have previously been written off.
- Receipt collection payments as they are received and balance back to the collection agency.
- Distribute paychecks and check stubs monthly for non-direct deposited items.
- Receive and record all College funds in TouchNet cashiering system.
- Prepare bank deposit for review daily.
- Process cash advance forms, receipts, and any unspent funds.
- Reconcile daily cash drawer activity.
- Maintain Cashier’s Office files.
- Deliver Business Services mail.
- Add and remove Business Services holds as needed.
- Assist with notifying students of balances due.
- Verify identity of payees and distribute checks for pickup.
- Assist students with enrolling in eRefunds.
- Scan correspondence and other documentation as needed to student accounts
- Adjust student print balances as needed.
- Apply PACT to student accounts as requested.
- Facilitate the timely and effective flow of campus communications and documents.
- Demonstrate effective oral and written communication skills.
- Demonstrate the highest standards of confidentiality, ethics, loyalty, honesty and integrity.
- Complete assigned projects in a timely and systematic manner.
- Work well under pressure and with others to meet deadlines.
- Work independently on difficult and complex tasks.
- Comply with policies of the Alabama Community College System and the College.
- Serve on College committees as required.
- Participate in professional development, compliance, performance excellence, and training activities as required.
- Perform other duties as assigned by the Business Office Manager and Regional Chief Financial Officer.
Qualifications
Required Minimum Qualifications:
- High school diploma, GED, or higher degree, and three (3) years of cashiering experience in an educational, governmental, or financial institution; OR
- Bachelor's degree, or higher, and five (5) years of cashiering experience.
- Experience in a community college.
- Experience with Banner and/or Touch/Net .
- Ability to effectively communicate in writing and orally.
- Ability to use the telephone and to fax and e-mail information effectively.
- Ability to understand moderately complex oral and written instructions.
- Ability to plan, organize, and manage multi tasks.
- Ability to work well under pressure.
Application Procedures/Additional Information
Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed online application packet to be considered for this position. Applicants who fail to submit all required information will not be considered. Only applications received during the period of this announcement will be considered. A complete application packet consists of:
- Trenholm State Community College online employment application.
- A current resume, including three (3) references.
- Copy of transcripts that demonstrate the required educational qualifications must be included and must identify the applicant, institution, degree, and date conferred.
Neither a resume nor an application is appropriate verification of work experience. It is not our policy to contact current and/or previous employers to obtain employment verification. “Work experience verification is required in writing from your current and/or previous employer(s) confirming the required level of experience as stated in the “Minimum Qualifications” section and other related experience. Verification should include dates of employment and position title(s). Proof of work experience verification may be delayed until an official offer of employment using the Work Experience Verification form, which is found on the Human Resources home page. All work experience verification must be completed within 15 days following the employment offer.
APPLICATION DEADLINE: Complete application files will be accepted by the Office of Human Resources on a continuous basis and remain active for one year for available positions. Incomplete application packets will eliminate the possibility of a position opportunity.
EEOC, E-VERIFY, BACKGROUND CHECK STATEMENTS: Trenholm State Community College is an equal opportunity employer. It is the official policy of the Alabama Community College System that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Trenholm State Community College will make reasonable accommodations for qualified disabled applicants or employees.
Trenholm State Community College reserves the right to withdraw this job announcement at any time prior to the awarding. More than one position in the same job classification may be filled by the applicants for this position should another vacancy occur during the search process. Any offer of employment is contingent upon the completion of a satisfactory criminal background investigation. The applicant will be responsible for the cost of the criminal background investigation.
This employer participates in E-Verify.
Employer
ACCS
Website
1
Sick Leave
All regular full-time non-instructional staff earns one day of sick leave which is the equivalent of 8 hours of sick leave per month. Unused sick leave is rolled over to the following year. Upon retirement, employees are allowed to convert unused sick time into service time for the purpose of retirement. Further retirement benefits may be found on this page under Alabama Teacher's Retirement.
8 hours per month
(may accumulate an unlimited number)
(may accumulate an unlimited number)
Annual Leave
All regular full-time non-instructional staff earn annual leave per month. A complete description of leave benefits can be found with the Human Resources office.
0-4 years 8 hours per month
5-9 years 10 hours per month
10-14 years 12 hours per month
15-19 years 14 hours per month
20 16 hours per month
(may accumulate up to 480 hours)
Personal Leave
All regular full-time non-instructional staff earns up to two (2) regularly scheduled workdays of personal leave per leave year.
Unused Personal Leave converts to sick leave if not used.
(converts to sick leave at the end of August each year if not used)
Professional Leave
Up to 10 days a year of professional development leave with pay may be granted by the President.
Holidays
New Year's Day
Martin Luther King/Robert E. Lee Birthday
National Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving Day
Day after Thanksgiving Day
Christmas Eve
Christmas Day
15 (5 locally assigned)
Contracted Work Days
260
Retirement
The TRS was established in 1939 to provide benefits to qualified persons employed by state-supported educational institutions. Responsibility for the management and administration of the TRS is vested in its Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. The TRS is a defined benefit plan qualified under Section 401(a) of the Internal Revenue Code. All regular full-time and part-time employees (non-temporary and non- student) who work at least 20 hours per week are required to participate in The Teachers' Retirement System of Alabama.
Tier I - Pays 7.50% monthly. State matches 13.57% (effective 10/01/24)
Tier II – Pays 6.20% monthly. State matches 12.60% (effective 10/01/24)
Law Enforcement Officers:
Tier I-Pays 8.50% monthly. State matches 13.57% (effective 10/01/24)
Tier II- Pays 7.20% monthly. State matches 12.60% (effective 10/01/24)
Health Insurance
PEEHIP, established in 1983, provides health insurance benefits for active and retired education employees and is governed by the PEEHIP Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA.
Premium amounts:
- Single $ 30
- Family (without Spouse but with dependents) $ 207
- Employee Spouse (no dependents) $ 282
- Family (with Spouse and dependents*) $ 307
- Includes $100 per month spousal surcharge Note: The spousal surcharge does not apply to spouses who are independently eligible for PEEHIP.
Tobacco Usage Premium
- Member $ 50
- Spouse $ 50
Salary : $100
