Front Desk Supervisor

Front Desk Supervisor

TRES VISION Group is a comprehensive medical and surgical eye practice specializing in the diagnosis and treatment of vision disorders. We provide the highest quality of eye care for cataracts, glaucoma, diabetic retinopathy, corneal conditions, macular degeneration and dry eyes. We achieve this through our patient-centric practice philosophy, our compassionate staff, skilled medical team, and incorporation of the latest state-of-the art advances in eye care.

We realize that each patient who walks through our doors is trusting us with their most precious gift - the gift of sight. Our team of medical experts work together in a cooperative care model that enhances our patients' outcomes and experiences.

Our mission at TRES VISION is to fix our patient's eyes and in the process help them 'fix their eyes' on what really matters most.

The Front Desk Supervisor is responsible for overseeingthe day-to-day front desk staff, office functions and delivering the highest level of service for his/her specific office.

Primary Responsibilities

• Oversee front desk responsibilities including opening/closing office, check-in and check-out
• Monitor front desk functions and assures schedulers follow appointment templates
• Ensure all patient call reminders and confirmations are completed
• Oversee patient relations and handle concerns when needed
• Ensure all incoming phone calls and patient emails are handled in an efficient and timely manner
• Counsel front desk employees regarding check-in and check-out procedures and office policies
• Work with all staff to ensure a smooth patient flow
• Communicate effectively with Patient Care Manager
• Coordinate the order, efficiency, and professional appearance of all work areas, receptions, and other related areas
• Submits work orders to facilities for proper maintenance of office
• Oversees the reconciliation of daily payments received by patients and submits to billing department

******COMPENSATION BASED ON EXPERIENCE*******

Other Skills and Abilities

• 2 or more years managerial experience
• The use of kindness, empathy and patience when dealing with our patients
• Attention to detail
• Ability to multi-task
• Ability to work as a team member
• Cooperates and effectively communicates with all staff members and physicians about patient matters

Customer Service

• Excellent customer service skills are essential
• Effectively work with others with courtesy, tact, friendliness, enthusiasm, compassion, and a caring and helpful nature

Attendance Standards

Punctuality, attendance, scheduling of absences

Flexibility

Adjustment to change, resetting of priorities, time management skills, resourcefulness, initiative

Ethical Responsibilities

• Follows code of conduct/ ethics of our profession and our practice

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Melbourne, FL 32919 (Required)

Ability to Relocate:

• Melbourne, FL 32919: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18