What are the responsibilities and job description for the CA - Security Scheduler / Client Support Specialist position at Treston Security Services?
Now Hiring Security Scheduler / Client Support Specialist
Location: South Gate, CA (Headquarters Office)
Job Type: Full-Time & Part-Time
Shifts: Morning, Swing, and Graveyard
Pay: $23 - $25 per hour (Depending on Experience)
About Treston Security Services:
Treston Security Services is a veteran-led security firm committed to professionalism, service, and protection. We proudly serve a wide range of clients across Southern California with tailored security solutions. Our team members are our most valuable asset — and we are looking to bring on dedicated, sharp, and motivated professionals to help us continue our mission of keeping people and property safe.
Position Summary:
The Security Scheduler / Client Support Specialist plays a vital role in the heart of our operations. From managing officer schedules and ensuring site coverage to addressing client needs and emergencies in real-time, this role requires someone who thrives under pressure and is passionate about delivering high-quality service and coordination.
This is a fast-paced, high-impact position ideal for someone who is highly organized, can think on their feet, and enjoys working both independently and as part of a team.
Key Responsibilities:
• Create, adjust, and manage daily and weekly officer schedules for multiple client sites
• Monitor attendance and call-offs; promptly arrange replacement officers as needed
• Serve as the main point of contact for clients during your shift — handle inquiries, service updates, concerns, or escalations
• Communicate effectively with field supervisors and officers regarding post assignments, expectations, and any site-specific instructions
• Maintain accurate records of schedule changes, incidents, and client interactions in company systems
• Ensure all posts are staffed 24/7 — especially during emergencies, holidays, or high-volume times
• Assist with onboarding new officers into the schedule and communicating their roles
• Provide general administrative support as directed by management
• Support dispatch and monitoring functions during overnight shifts, if applicable
Qualifications:
• Minimum 1 year of experience in a similar role (scheduling, dispatch, or client service preferred)
• Background in the security industry is highly desirable
• Strong communication and problem-solving skills
• Must be able to multitask, prioritize, and make quick decisions under pressure
• Detail-oriented with solid organizational skills
• Proficient with Microsoft Office, Google Workspace, and scheduling software
• Must be reliable, punctual, and able to work with minimal supervision
• Ability to work weekends or holidays, if required based on shift
• Bilingual (English/Spanish) is a plus
Why Join Treston Security Services?
• Competitive pay with growth opportunities
• Supportive and professional work environment
• Direct impact on company operations and client satisfaction
• Flexible scheduling for full-time and part-time availability
• Work for a company that values its team and promotes from within
Ready to Apply?
If you’re a dependable, quick-thinking professional who thrives in dynamic environments, we want to hear from you! Please send your resume and indicate your preferred shift (Morning, Swing, or Graveyard) and availability.
Join a company that’s making a difference — apply today and grow with Treston Security Services.
Treston Security Services
Veteran-Owned Business
833-873-7866 Office
9836 Atlantic Ave, South Gate, CA 90280
Servicing the following states: California, Colorado, Nevada, Tennessee, Texas
CA PPO: 120183 | NV PILB: 4122 | TN LICENSE: 14110 | TX TOPS: C23021901
Salary : $23 - $25
