Med Spa front desk and sales associate

Job Summary
We are seeking a dedicated and friendly Front Desk Associate to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out process efficiently using the POS system.
• Handle cash register transactions accurately, including processing payments and providing receipts.
• Provide information about spa services and membership program.
• Upsell additional services and memberships to guests, maximizing revenue opportunities.
• Address guest inquiries and resolve any issues promptly and professionally.
• Maintain cleanliness and organization of the front desk area.
• Assist in supervising spa staff as needed, ensuring adherence to company policies and procedures.
• Handling opening and closing.

Requirements

• Previous experience in customer service or retail sales is preferred.
• Previous experience in working at a Med Spa and understand the terminology of Med Spa treatments.
• Strong communication skills with the ability to engage effectively with guests.
• Proper Phone etiquette skills a must, clear English speaking, handle multi phone-line system.
• Basic math skills for handling cash transactions accurately, opening and closing register.
• Familiarity with cash registers and POS Spa or Salon booking systems is a plus.
• Ability to upsell products or services confidently while maintaining excellent customer relations.
• Experience in supervising staff is advantageous but not mandatory.
• A positive attitude and a commitment to providing outstanding customer service are essential.

Join our team as a Front Desk and Sales associate and be part of creating memorable experiences for our guests!

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: No less than 35 per week

Benefits:

• Employee discount

Shift:

• 8 hour shift

Application Question(s):

• Understands Med Spa terms and understand basic terminology

Experience:

• Spa or Salon Booking system: 1 year (Required)

Language:

• Must speak clear and proper English (Required)

Ability to Commute:

• Clinton Township, MI 48038 (Required)

Work Location: In person

Salary : $18 - $25