What are the responsibilities and job description for the Arbitration Specialist III position at TreviPay?
At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
Duties
o SME fluent in multiple systems/verticals/networks/markets
o Support the Arbitration team where needed by monitoring workload for program volume, case queues, reporting, and metrics to ensure the team meets departmental goals
o Proactively identify and collaborate cross-program process enhancements that will improve enterprise results and operational efficiencies
o Facilitate/lead projects designed to improve organization processes or improve efficiencies
o Identify training needs and best practices based on peer coaching to improve internal interaction
o Establish new hire training schedules and participate in the interview process for new personnel
o Manage relationships and facilitate escalations with customers, internal teams, and external stakeholders by maintaining a strong customer-centric focus.
Skills
o Highly motivated and enthusiastic with a strong desire to solve problems and the ability to think creatively out of the box
o Skilled in identifying and implementing innovative solutions to address challenges, resolve issues, and tackle root causes effectively
o Advanced knowledge of Excel, such as Data sorting and filtering, Pivot table creation and manipulation, and conditional formatting
o Excellent ability to independently manage challenging situations.
o Strong critical thinking and analytical skills and ability to work in a collaborative team and independent environment
Core Competencies
Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude, minimize conflict, encourage others.
The following includes actions and conscious inactions that team members, individually and within the group, are expected to display in all interactions.
Active Listening
Authentic
Change Agent
Confidence
Display Mindfulness
Embrace Empathy
Flexible
Forward Thinking (Critical, Analytical, Creative)
Helpful
Highly Responsive
Positive Attitude
Positive Body Language
Resourceful
Team Mindset
Tone of Voice
Trustworthy
Our Purpose We help business grow.
Our Vision To bring innovation and payment expertise to every business in the world.
Our Mission To make B2B payments easier, faster, and smarter.
Our Values
Springing from the foundation of trust are our core values:
Ingenuity: TreviPay was created through creative problem solving and seizing opportunities. This spirit continues to drive our business today.
Empathy: TreviPay takes pride in the ability to actively listen to understand and support the distinct viewpoints of employees, customers and our communities across the globe to contribute positively to the diverse TreviPay network.
Tenacity: Underpinning our efforts is a relentless commitment to our customers and their success. We give our employees the autonomy to make decisions, all for the collective success of ourbusiness and the business of our customers.
Our values come from eight guiding principles:
Cultivate a Growth Mindset
Encourage Entrepreneurial Spirit
Experience a Culture of Empowerment
Unite in a Team
Have Fun
Champion Diversity
Align for Client Centricity
Act with Integrity
Why you will love working at TreviPay
· Competitive salary
· Paid parental leave
· Generous paid time off
· Medical, dental, vision, FSA, Life/AD&D, long and short term disability
· 401K matching
· Employee referral program
At TreviPay we believe:
· in saying yes to unique and challenging requirements
· empowered team members are creative team members
· our products make the customer’s day just a little bit better
· work/life balance makes us all more effective
TreviPay is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants.
Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact Recruiting@trevipay.com to request an accommodation.
