Claims Resolution Specialist

When you work at Trex, you’re helping to grow and enhance a true original. You join a company that boldly launched an entire industry … and still leads the way.

We are looking for a Claims Resolution Specialist to support our team by being responsible for the evaluation, resolution, and management of homeowner and channel claims. As a Trex Claims Resolution Specialist, you will evaluate all documentation and related information to make a determination of claim approval where a warrantable product defect exists. This role is a key member of our Customer Experience Center team.

RESPONSIBILITIES

• Evaluate all documentation and related information to make determination of claim approval where a warrantable product defect exists
• Negotiate when appropriate the most suitable, reasonable, and equitable resolution of the issue when a Trex product failure exists. Exercise good business judgment in cases involving key business relationships
• Ensure all case data is updated in claims management system timely and accurately
• Communicate promptly and accurately with all related parties in accordance with department policy and procedures
• Escalate immediately incidents previously unidentified issues that may indicate a rising product concern or any safety related complaint
• Approve financial commitments related to proposed claim settlements, within designated approval authority
• Safeguard company assets by ensuring that offers for claim resolution are within company policy and confines of good business judgment

Position Type: Full-Time Onsite

Job Location: Winchester, VA

EXPERIENCE

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Required:

• Bachelor’s degree or equivalent relative customer service experience

• 2-3 years of claims or customer service experience

• Strong decision making, communication, and organizational skills

• Must be 18 years or older and eligible to work in the United States

BASE SALARY RANGE: $21.00-23.00 per hour

The salary range provided serves as a general guideline for potential compensation for this position. It reflects the base salary and does not account for other benefits or additional compensation opportunities that may apply. This role is also eligible for further compensation through an annual and/or sales bonus, in addition to the base salary.

At Trex, individual base salaries are determined based on various factors, including relevant skills, qualifications, experience, and geographic location. We are committed to maintaining pay equity and consider the internal equity of our existing team members when finalizing compensation offers. In addition to competitive pay, Trex offers a comprehensive benefits package, which is detailed below.

BENEFITS & PERKS

We believe that effort should be rewarded. We take care of you so you can take care of yours. Here are some of the perks beyond the paycheck:

• Time Off - We’ll give you paid holidays and paid vacation.
• Health, Dental and Vision Insurance - Choose from a variety of options. We’ll cover a generous share of the cost. Plus, you can earn lower rates through our wellness program.
• 401(k) With Company Match - Save for your retirement and we’ll match it dollar for dollar.
• Tuition Reimbursement - We’re all about lifting each other to the next level. When you’re ready to get the degree, we’ll pick up part of the tab.
• Training and Education - We offer dozens of options to boost your performance – online, on-site and nearby.
• Stock Purchase Program - Invest in Trex at a discounted price.
• Employee Discount Program - When you make the World’s No. 1 Decking Brand, you’ll probably want to enjoy the finished product yourself. We’ll give you a discount.

WHO WE ARE

Over 30 years ago, our founders created the world's first high-performance, low-maintenance composite decking and outdoor living products. That entrepreneurial spirit still drives us today as we continue to redefine our industry and lead the way for what’s next in outdoor living. Today, Trex is the world’s #1 brand of sustainably made, wood-alternative decking and deck railing – all proudly manufactured in the U.S.A. As a publicly traded company [NYSE: TREX], we take pride in being the largest recycler of plastic film in the country and caring for the communities and the planet where we live. We nurture meaningful connections, from local engagement and investment to eco-friendly products and sustainable manufacturing processes.

Everything we do is grounded in our values and guided by our beliefs. We are looking for candidates who embody our core values:

• Do the Right Thing
• Act with Boldness and Authenticity
• Drive Sustainability
• Innovate and Adapt

At Trex, you’ll become part of a diverse yet unified team who sustain the trailblazing spirit and strengths that made Trex the industry leader—learning, adapting, solving and succeeding. We welcome new ideas and fresh perspectives, and we encourage you to bring your best to help us shape the future of Trex.

Being a leader means persevering even when there’s not a road map; embracing groundbreaking as a way of life. We encourage multiple perspectives and welcome diverse people who problem-solve, adapt and innovate—always with a firm foundation in safety and integrity.

CAREER ADVANCEMENT

At Trex, you can take pride in craftsmanship. There’s an art and a science to what we do, and we never stop working to refine and improve. That means no matter how long you’ve been with Trex, you have ongoing opportunities to grow your expertise—enhancing your career, your team, and our shared efforts. You will help shape our future.

EEO

Trex is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment without regard to these or any other characteristics protected by law.

E-VERIFY

Trex participates in E-Verify to confirm the employment eligibility of all hired employees. E-Verify is a web-based system operated by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) that allows employers to electronically verify the employment eligibility of their employees. For more information, please visit www.dhs.gov/E-Verify.

Salary : $21 - $23