Customer Loyalty Advocate

As a Trex Customer Loyalty Advocate, you’ll be helping us deliver what’s next in outdoor living by ensuring every customer’s experience is exceptional. You’ll be responsible for delivering consistently outstanding, personalized and concierge-style customer service.

As a member of our Customer Service team, you’ll provide support and world-class customer service to our high-end clientele. You have a true passion for customers and creating connections with others. You are comfortable in an office or call center setting, providing customer support, answering product and service questions, sharing information about Trex products and services, and have a passion to help customers create their dream outdoor living space.

DUTIES

• Answer incoming phone calls, chats and emails to assist customers.
• Place occasional outgoing calls to follow up with customers.
• Assist customers with the claim filing process, including approving and denying claims, and help resolve any emerging problems with accuracy and efficiency.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Maintain a high level of professionalism with customers and create a connection with every caller.
• Update customer information in the CRM during and after each interaction.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Impact the company’s bottom line by problem solving and turning prospective clients into repeat customers.
• Provide accurate, valid, and complete information by using the right methods/tools.

EXPERIENCE

High school diploma or GED is required, along with previous experience in a customer service environment. Must be an effective team player and possess strong oral and written communication skills, as well as strong phone handling and active listening skills. Familiarity with CRM systems and practices is a plus, as well as above average typing skills.

Have a true passion for delivering the best experience possible? You’ll fit in just fine.

WHO WE ARE

We’re the No. 1 decking brand in the world, and we’re determined to keep it that way. This is how we do it:

• Hold ourselves to relentlessly high standards.
• Focus on action and results.
• Push ourselves and each other to the next level.
• Always do the right thing.
• Prioritize quality.
• Take safety seriously.
• Never settle for second best.

If that sounds like you, keep reading.

When you join the Trex family, you’ll become part of a passionate team of self-starters who came to win and never back down.

Also, if you have a great idea, speak up. We want to hear it.

BENEFITS & PERKS

We believe that hard work should be rewarded. We take care of you as part of our Trex family so you can take care of yours. Here are just a few of the perks beyond the paycheck:

• Time Off - We’ll give you paid holidays and paid vacation.
• Bonuses- We know you like a good challenge. Hit your targets, and we’ll pay you extra.
• Health, Dental and Vision Insurance- Choose from a variety of options. We’ll pick up a pretty generous part of the cost. Plus, you can earn lower rates through our wellness program.
• 401(k) With Company Match- Save for your retirement and we’ll match it dollar for dollar.
• Tuition Reimbursement- We’re all about pushing to the next level. When you’re ready to get the degree, we’ll pick up part of the tab.
• Training and Education- We offer dozens of options to boost your performance – both online, on-site and nearby.
• Stock Purchase Program- Invest in Trex at a discounted price.
• Employee Discount Program- We sell the world’s No. 1 decking brand. It makes sense that you’d want it at your house too, so we’ll give you a discount.

CAREER ADVANCEMENT

We offer leadership positions to the team members who earn them. If you’re looking to continue to grow your career or learn new things, you’ll have plenty of opportunities.

Job Location

Winchester, Virginia, United States

Position Type

Full-Time Onsite/Regular