Mission, Scope, & Key Responsibilities of the Position As a Community Manager, your mission is to oversee the day-to-day operations of your community. This role involves maintaining the property's physical appearance, managing resident relations, and ensuring compliance with all relevant regulations. You will perform regular operational tasks such as collecting rent and loan payments, managing vendors, maintaining supplies and marketing materials, developing a team, and protecting all company assets. In addition, you are also the main source of communication for the residents and will be the point person when it comes to resolving all complaints that come through your office. Key Responsibilities: - Property Management:
- Oversee property maintenance, including landscaping, trash collection, and common area upkeep.
- Monitor lease renewal and rent increase workflows.
- Ensure compliance with local building codes and zoning regulations.
- Annual bidding for contract-type vendors (trash, lawn, etc).
- Monitor Move-In/Move-out workflows.
- Hot Sheet management.
- Enforce community rules and regulations fairly and consistently.
- Repairs & Maintenance and Capex Projects
- Inspect units regularly to identify and address maintenance issues.
- Monitor and coordinate work orders with residents, maintenance team, and vendors.
- Monitor and coordinate with contractors and vendors for repairs and services.
- Monitor and coordinate with vendors and the maintenance team to ensure complete turn and rehab of all home inventory while adhering to company guidelines.
- Monitor and coordinate new home delivery and set-up and request any warranty or follow-up work with the manufacturers.
- Monitor and coordinate Capex Projects.
- Final Inspections and sign-off of market-ready units.
- Resident Relations:
- Greet and welcome new residents.
- Address resident concerns and complaints promptly and professionally.
- Organize community events and activities to foster a sense of community.
- Engage with residents via social media, Google reviews and other review platforms.
- Financial Management:
- Collect rent and other fees from residents to meet company delinquency expectations.
- Deposit rent and other income into property management software.
- Enter and 1st round approval of bills.
- Manage the community's budget and expenses.
- Maximize community occupancy and site and lease home revenue.
- Reconcile Security Deposits.
- Utility readings and billbacks.
- Team Management:
- Recruit, train, manage, and develop team members
- Conduct team member reviews, verbal and written performance management, and counseling as necessary
- Legal Compliance:
- Ensure compliance with all applicable federal, state, and local laws and regulations, including fair housing laws.
- Maintain accurate resident records and documentation.
- Handle eviction proceedings as necessary, including the correct legal delivery of notices.
- Develop and maintain positive relationships with cities, municipalities, and counties.
- Marketing and Sales:
- Market available units to potential residents via relevant marketing platforms, including social media.
- Facebook Posts (2-3 per week)
- Guest Card management/followup
- Conduct property tours and answer questions from prospective residents.
- Assist with selling and leasing new, used, and foreclosed homes to meet or exceed the community budget.
- Conduct market surveys as required and create and implement marketing plans for ongoing success and high occupancy of the community.
- Quarterly audits and review of Property Website
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