What are the responsibilities and job description for the Software Implementation Specialist position at TRG Management Company?
Join a dynamic team at TRG Management, a leader in managing a diverse portfolio of multifamily housing developments. As a Software Implementation Specialist, you will play a pivotal role in supporting TRG affordable & conventional portfolio(s) by working on the Property Management Software service desk under the guidance of the Director of Product Development & Support.
In this role, you'll be responsible for managing and resolving Property Management Software tickets, determining support tier levels, and ensuring tickets are resolved or assigned appropriately. You will also collaborate with the Director of Product Development on various projects and duties as needed, contributing to the overall success of TRG’s operations team.
We're seeking a detail-oriented, proactive individual with strong problem-solving skills who thrives in a fast-paced environment. If you're ready to make an impact and help drive operational excellence, we'd love to hear from you!
Essential Job Functions
Position Requirements /Qualifications
We are a Drug-Free Workplace.
In this role, you'll be responsible for managing and resolving Property Management Software tickets, determining support tier levels, and ensuring tickets are resolved or assigned appropriately. You will also collaborate with the Director of Product Development on various projects and duties as needed, contributing to the overall success of TRG’s operations team.
We're seeking a detail-oriented, proactive individual with strong problem-solving skills who thrives in a fast-paced environment. If you're ready to make an impact and help drive operational excellence, we'd love to hear from you!
Essential Job Functions
- Ensure all support issues are logged and resolved or assigned appropriately within the service desk system, prioritizing tasks and addressing recurring issues efficiently.
- Troubleshoot and support TRG regional staff with RealPage software inquiries, coordinating meetings with system administrators and regional staff to resolve site-specific issues.
- Provide comprehensive service desk support for all RealPage products and address system-wide issues in collaboration with vendors, ensuring effective communication with business users.
- Attend regular meetings with RealPage support staff to focus on system analysis, improvements, and standards.
- Support & updated policy changes and as communicated or directed from Operation Leadership Team.
Position Requirements /Qualifications
- Knowledge in RealPage OneSite
- Knowledge of affordable housing program and its impact on operational systems is a plus.
- Proven ability to collaborate with RealPage vendor representatives and in a team-oriented environment.
- A problem-solving mindset with the ability to analyze trends and implement effective solutions.
- Excellent communication and collaboration skills, with a focus on user support and system optimization.
- Dedicated to exceeding expectations, leading by example, and by providing exceptional service.
- Willingness to embrace feedback and continuously improve.
- Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision, and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.
- Base Salary Performance Bonus.
- Medical, dental, vision, legal services, flexible spending account, and commuter benefits.
- The benefits package includes 100 percent employer-paid life and disability insurance.
- Employer Matching 401k
- Employee Engagement and Wellness programs.
- Company-paid PTO
- Opportunities for Professional Development and Tuition Reimbursement.
We are a Drug-Free Workplace.
