What are the responsibilities and job description for the Support Specialist position at Tri C Company Inc?
Support Specialist
Department : Counseling - West
Location : Western Campus
Reports To : Manager, Counseling
Recruitment Type : External / Internal
Requisition ID : req5841
Employment Type : Full-Time Support Staff
Union Position : Union
Work Schedule : Standard College Hours : M-F, 8 : 30am-5pm
Number of Openings : 1
Job Description : SUMMARY
The Support Specialist role provides customer service and support for the Counseling, Psychological, and Access departments.
DUTIES AND RESPONSIBILITIES
- Schedules appointments for counseling faculty
- Greets and handles the check-in process for students
- Screens walk-in requests
- Answers questions and inquiries from students and prospective students
- Notifies counselors of appointment arrival
- Inputs and maintain student information in the scheduling and reservation system (SARS)
- Removes holds in the Banner System associated with counseling services
- Prepares orientation documents and assists Manager with new student orientation check in
- Provides administrative support to counseling
- Conducts phone calls for new student orientation sessions as well as campus and College-wide student initiatives
- Inputs, retrieves, scans and images documents into the Banner system
- Enters counselor schedules as needed
- Participates in cross-training and technology training within the Counseling Department
- Attends professional development workshops
- Performs other duties as assigned within the scope of the job classification and assigned grade
REQUIRED QUALIFICATIONS
Significant relatable experience satisfactory in lieu of educational requirement
PREFERRED QUALIFICATIONS
WORKING CONDITIONS
The work schedule consists of the ability to work evenings and weekends as needed.
Special Note : This is a Full-time (1199 / SEIU) BargainingUnit Position, Grade 05. Full-time(1199 / SEIU) bargaining unit employees at Cuyahoga Community College will beconsidered first for vacant positions.
Target Hiring Rate : Minimum salary $39,758.00 / annually
If hired, you must reside in the state of Ohio and be within commuting distance of this work location / campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354 : 1-40-01.1 Recruitment and Selection Procedure.
Special Instructions to Applicants : During the application process, you may be required to attach a cover letter and / or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement : Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment / educational opportunity institution.
Salary : $39,758
