Assistant Site Manager

Description

At the direction of the Site Manager, the Assistant Site Manager supports clinic operations by overseeing all of the administrative and day-to-day business operations of the assigned operational area to support the care model. This position supports the Mission, vision and values of the organization and works with the leadership team to help instill TCCH values with the team they support. Duties include recommending employee selection and development, ensuring compliance with regulations, assisting with managing the budget of the site and other duties as assigned. 

1. Oversees daily management of an assigned area within a TCCH clinic, including operations, staff productivity, patient satisfaction, and staff management and engagement.
2. Assists with management, guidance, and training to staff in daily site operations and performs duties of clinic staff when necessary to maintain site operations.
3. Motivates staff and organizes day-to-day activity of assigned area. Assists with scheduling of staff to promote provider productivity, service quality, operational and financial viability, and appropriate patient access.
4. Assists with ensuring compliance with government regulations, statutory requirements, best practices, and TCCH policies for all activities within the site.
5. Ensures appropriate staff competencies are maintained through effective selection, training, license and education maintenance, and ongoing performance feedback.  
6. Promotes effective working relationships with patients and employees at all levels, by promoting team concepts and performing duties in a manner that reflects the mission, core values, and goals of TCCH. 
7. Demonstrates respect and regard for the dignity of patients, families, visitors, and employees to ensure a professional, responsible, and courteous environment.
8. Act as a liaison between patients, their families and additional care staff to address patient concerns and complaints.
9. Supports the electronic Health care record functions and team compliance 
10. Assists with the monitoring and accounting of site inventory including medications, supplies and vaccines.
11. Promotes and provides a safe working and patient environment assuring adherence to safety standards, staff safety training, and adherence to infection control standards.

Requirements

Minimum Education

Bachelor’s Degree in Public Health, Healthcare Administration, Health Management, Business Administration OR any combination or education and experience which would provide the candidate with the desired knowledge, skills, and abilities to perform the job.

Minimum Work Experience

Healthcare leadership in a union environment preferred. Experience in an FQHC highly preferred.

Required Licenses/Certifications

None

Required Skills, Knowledge, and Abilities

Exceptional written and verbal communication skills. Analytical thinking skills and the ability to exercise sound judgement when making decisions. Must be customer service oriented and prepared to liaise with patients, their families and other care providers. Extremely organized and detail oriented. Knowledge of PCMH, FQHC, and compliance requirements.

Physical Requirements

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. 

The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Tri-Cities Community Health is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law