Copier Service Technician

We service and maintain Konica Minolta Copiers in commercial settings, as a part of the service department you will have manufacturer and hands on training to prepare you for field service. We set up new equipment, repair it under contract and assist customer's with networking their computers to our multifunction printers. It is important to be able feel comfortable using basic computer services, installing drivers, folders and users. Also basic mechanical aptitude is essential to perform the necessary repairs and good customer service skills will help with communicating our specific instructions to the end user's. We're based in Kingsport, TN but commuting around the Tri-Cities area is not uncommon so a good driving record and the ability to use gps will go a long way.

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Your job:

• Learning how to repair and troubleshoot copiers and network connectivity
• Installing and removing equipment on-site and making necessary adjustments
• Accurately diagnose, repair and maintain equipment to optimum operating condition within manufacturer's specifications
• Perform basic network connectivity installations and troubleshooting
• Identify the most cost-effective troubleshooting procedure
• Provide outstanding customer service to our clients
• Inventory management

You're good at:

• Customer service. Addressing customer concerns with a positive attitude while ensuring optimal outcomes
• Learning new things quickly and solving problems
• Shows interest in electronics, mechanics or computers
• Noticing details and going the extra mile
• Effective problem solving, deductive reasoning
• Time management

Your qualifications:

• Copier / printer experience a plus
• Experience resolving customer issues
• A proven attendance history and a strong desire to excel
• A valid driver's license
• Professional appearance and demeanor
• Proficient verbal and written communication skills

You must be able to:

• Lift, push or pull up to 100 lbs.
• Load/unload delivery vehicles
• Stand up to 8 hours a day
• Required to drive to client locations. Company vehicle is provided to facilitate travel between job sites
• Willingness to learn and be certified on products

We offer:

• Market competitive salary
• Medical, dental and vision insurance
• 401K with employer contributions
• Life insurance
• Disability insurance
• Paid Time Off
• Ongoing professional development and training including advanced industry certifications
• We don't GPS track our technicians. Our techs are high-level professionals that oversee their own territories and customers.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: On the road

Salary : $16 - $19