Description

If you are seeking to join a stable and established organization with high employee and patient satisfaction ratings, then Tri-City Cardiology is for you! Tri-City Cardiology has been serving the healthcare needs of the East Valley for over 45 years.

We are searching for a Practice Manager to join our team! If you enjoy working in a fast-paced environment for a company that truly cares about the service provided to their patients and putting quality care first, this may be an ideal position for you!

• Position Location: Oversees three locations: Chandler, Sun Lakes and Casa Grande
• Schedule: M-F Days Salaried
• Pay: $69,000 - $108,000

TCC PERKS!!!

• Immediate Holiday Pay
• Annual Movie Night – invite your family too!
• Years of Service Awards
• Reward & Recognition Program!
• Medical Benefit as low as $30.89/per pay-period
• Benefits begin first of the month following hire

POSITION SUMMARY

This position manages the day-to-day operations of the assigned clinic sites and clinical service lines and is responsible for the planning, administration, direction, coordination and supervision of the operations and staff.   The incumbent in this role provides the management of efficient operational workflows and patient throughput while maintaining the highest level of patient, physician, and employee satisfaction. Incumbents in this position have supervisors as direct reports and provide managerial oversight and training to all assigned clinic staff.  

ESSENTIAL FUNCTIONS: 

1. Manages daily operations of all assigned clinics and service lines in conjunction with supervisory staff and in accordance with practice guidelines and regulatory requirements.  Works with other practice managers to ensure consistency and accuracy from site to site.  Supports all direct report supervisors and staff utilizing management to do’s, orientation, training, and assistance with process improvement activities to maintain high quality and efficiency for maximum productivity.
2. Provides support to the physicians to ensure their daily clinic flow is smooth and efficient and that their patient care needs are met.  Addresses any physician concerns and if needed works with COO to resolve them.
3. Maintains oversight of their assigned areas of responsibility as well as looks at the global practice picture to identify resource utilization and needs.  Works with the COO and other site managers to evaluate resource needs and implements processes to maximize utilization of those resources. 
4. Assists with the development and implementation of operational policies and procedures consistent with organizations goals and objectives.  Evaluates departmental workflows for practice improvement opportunities and changes in technology or processes.   
5. Carries out the Patient Satisfaction initiatives of the organization.  Mentors’ supervisors and staff on patient satisfaction skills.  Respond to patient inquiries and complaints in a courteous manner, provides information, and works to resolve complaints in an efficient and timely manner.
6. Responsible for all aspects of managing and leading staff including interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees. Manages employee complaints and grievances and discipline.  Apportions work among members of the team.  Completes 90 day and annual employee reviews on time, facilitates completion of 30-day new hire reviews. Achieves patient, employee and physician satisfaction initiatives.  Maintains personnel records and completes payroll processes timely.  Ensures all staff receive initial and ongoing training and support in their areas of work to allow them to be high performers and highly productive.  
7. Responsible for departmental budgets and expenses. Assist with forecast and responsible for meeting budget goals. 
8. Maintains good working knowledge of various software programs and medical equipment associated with areas of responsibility including the main EMR/PM System, and technical software applications used by their assigned departments.  Assists supervisors, staff, and physicians with IT support issues and works with IT to help resolve it.
9. Performs inventory control for office and medical supplies and equipment, places orders as needed.  Oversees proper use and obtains repairs of office and medical equipment. Manages facility issues with property management and outside vendors.
10. Participates as an active member of the following committees:
    1. Management Team
    2. EHR Committee
    3. Any other assigned Team    

 SUPERVISORY RESPONSIBILITIES

Direct Reports:     This position directly supervises two or more department supervisors located at each clinic or service line.      

Type of Supervisory Responsibilities:  Manages and directs all assigned areas in conjunction with supervisory staff.  Assigned areas may include back and front office clinic responsibilities, administrative departments and clinical or diagnostic service lines.  

MINIMUM QUALIFICATIONS

Education/Experience/Licenses/Certifications

Bachelor’s degree in Healthcare Management or applicable area of Science or Business Administration required

Four years of medical office management experience required.  

Knowledge of ICD and CPT codes.  

Current BLS certification (must be obtained in 90 days if not current)

Eligibility

All employees must be able to provide proof of their identity and their right to work in the United States.

PREFERRED QUALIFICATIONS

Management experience in cardiology office preferred 

NextGen EMR knowledge preferred

In addition to fostering a positive work environment with internal career growth opportunities for our employees, we offer a generous comprehensive Total Rewards Package that includes:

• Competitive wages
• Monday-Friday work schedules
• Health, Dental & Vision Coverage (1st of the month following date of hire)*
• 401(k) retirement plan*
• Paid Time Off (PTO)*
• Paid Sick Leave (PSL)
• 7 Company Paid Holidays*
• 100% Company Paid Life Insurance*
• Supplemental Insurance*

*Available for full-time, regular employees of Tri-City Cardiology after meeting certain eligibility requirements

Tri-City Cardiology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status or any other characteristic protected by applicable federal, state, or local law. It is our intention that all qualified applicants be given equal employment opportunity and that selection decisions be based on job-related factors.

For more information about career opportunities with Tri-City Cardiology, please visit our website: www.tricitycardiology.com

About Tri-City Cardiology

At Tri-City Cardiology, patient satisfaction is a top priority. Our team of physicians and staff are dedicated to providing high quality care and outstanding patient service so that every encounter is a positive experience! To maintain the highest degree of patient confidence, the practice relies on the Press Ganey system for scoring patient satisfaction.

Each of our board-certified physicians are dedicated to bringing only the best cardiovascular care to their patients based on clinical guidelines established by their specialty boards and fellowship programs. Each one is a leader in his or her field of specialty, many earning the distinction of Top Doctor recognition by Phoenix Magazine since the practice was established in 1979. As graduates from some of the nations leading medical schools and fellowship programs, the Tri-City Cardiology team of physicians enjoys a national reputation for excellence and achievement.

Tri-City Cardiology has a vision to be among the best providers of cardiovascular care in the entire country and be a place where employees want to work, patients want to receive care and physicians want to practice.

Consistent with our vision, we constantly strive to improve our employee satisfaction. Tri-City Cardiology has been voted a Top Place to Work by the Phoenix Business Journal. Annual employee satisfaction surveys are conducted to obtain feedback on how we can continue to make Tri-City Cardiology the best place to work.

Qualifications

Salary : $69,000 - $108,000