What are the responsibilities and job description for the Senior IT Systems Engineer position at Tri-City Group?
Tri-City Group is currently seeking a skilled and proactive Senior IT Systems Engineer for an immediate opening in Davenport, IA. The Senior IT Systems Engineer will play a critical role in assisting with designing, implementing, and maintaining client infrastructure components.
Key Responsibilities
- Provide Tier 2/3 technical support for desktops, servers, networking, and cloud environments
- Install, configure, and maintain Windows Servers, Microsoft 365, virtualization (VMware/Hyper-V), and cloud solutions
- Manage and troubleshoot networking equipment (firewalls, routers, switches, VLANs, VPNs)
- Diagnose and resolve complex IT issues across various client environments
- Plan and execute IT infrastructure projects, including system migrations, upgrades, and security improvements
- Manage schedules and competing priorities across multiple support requests and project work
- Ensure projects stay on track by coordinating with clients, vendors, and internal teams
- Implement best practices for backup, disaster recovery, and cybersecurity
- Work directly with clients to provide technical guidance and strategic recommendations
- Document configurations, troubleshooting steps, and client environments for future reference
Required Skills, Knowledge, and Abilities:
- Experience: 4 years in IT support, system administration, or a similar role (preferably in an MSP or multi-client environment)
- Technical Skills: Strong knowledge of Windows Server, networking, Microsoft 365, Active Directory, DNS, DHCP, firewalls Fortinet and sonicwall are preferred, and cloud technologies
- Project Execution: Ability to plan, prioritize, and complete projects efficiently while balancing support tasks
- Multi-Tasking & Organization: Capable of managing multiple client environments, tickets, and deadlines
- Security Awareness: Understanding of cybersecurity best practices, compliance requirements, and security tools
- Certifications (Preferred but Not Required): Microsoft (MCP, MCSA, MS-900, AZ-900), CompTIA Network /Security , Cisco CCNA, or similar
- Excellent Communication Skills: Ability to explain technical issues to both technical and non-technical users
All job offers are contingent upon the successful completion of a drug screen and reference check. Tri-City Group is an equal opportunity employer.
