ACCESS MANAGEMENT TEAM LEADER

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Overview

Tri-City Medical Center has served San Diego County’s coastal communities of Carlsbad, Oceanside and Vista, as well as the surrounding region for more than 60 years and is one of the largest employers in North San Diego County. Tri-City is administered by the Tri-City Healthcare District, a California Hospital District. As a full-service acute care public hospital with over 500 physicians practicing in over 60 specialties, Tri-City is vital to the well-being of our community and serves as a healthcare safety net for many of our citizens. The hospital has received a Gold Seal of Approval® from the Joint Commission showcasing a commitment to safe and effective patient care for the residents of the community. 

Tri-City Medical Center prides itself on being the home to leading orthopedic, spine and cardiovascular health services while also specializing in world-class robotic surgery, cancer and emergency care. Tri-City’s Emergency Department is there for your loved ones in their time of need and is highly regarded for our heart attack and stroke treatment programs. When minutes matter Tri-City is your source for quality compassionate care close to home. Tri-City partners with over 90 local non-profit and community organizations as part of our COASTAL Commitment initiative. Together we are helping tackle some of our communities’ pressing health and social needs.

Position Summary:

Responsible for assisting Emergency Department Registration team members with detailed registration of patient accounts.  Primary trainer for team members assigned to the PM and NOC shifts to provide consistency in completion of standard registrations and other associated tasks for the department.

Major Position Responsibilities:

The position characteristics reflect the most important duties, responsibilities and competencies considered necessary to perform the essential functions of the job in a fully competent manner. They should not be considered as a detailed description of all the work requirements of the position. The characteristics of the position and standards of performance may be changed by TCMC with or without prior notice based on the needs of the organization.

• Maintains a safe, clean working environment, including unit based safety and infection control requirements.
• Assists with orientation and training of new and current team members to job duties focusing on standard work.
• Reports the progress and abilities of staff to Supervisor:
  • Daily “hand-off “meeting with Supervisor: review staffing concerns, communications, and assignments.
  • Provides daily email to Supervisor with any issues/questions that were presented and/or resolved during the shift.
  • Weekly email to Supervisor confirming training status for each team members initial 90day’s in their position.
  • Submit weekly items to be addressed at section HUDDLE.
• Attends meetings with department leadership to discuss problem areas. Helps distribute new and updated information. Provides input and support to overall organization. Acts as liaison between team and leadership.
• Performs duties of the supervisor in their absence with the exception of evaluations, counseling, and disciplinary actions.
• Receives unscheduled absence/tardy calls and makes arrangements for coverage in absence of supervisor. Performs all registration functions with emphasis on accuracy.
• Collaborates with other departments to problem solve ongoing issues that impact department/organizational goals and patient care delivery.
• Completes quality reviews addressing ED Registration holds and/or delinquent data items with collection of data to reflect edits and team members involved in the original registration.
• Responds to hospital disaster plan as needed.
• Works with supervisor/manager to maintain and update departmental Policy & Procedure Manuals annually.
• Assigns work to staff.
• Complete POS collections to meet departmental goals.
• Assists with QA process to insure accuracy.

Qualifications:

• Requires 3 years’ experience in hospital or medical office registration, insurance verification and billing.
• Requires typing skills of 35 wpm.
• Requires 3-years’ experience in data entry/CRT experience and 1 year demonstrated working knowledge of medical terminology.
• Minimum 2 years of lead experience, required.
• Direct experience with Cerner registration and/or Quadramed billing system, preferred.
• Must be computer literate, with Microsoft Office application knowledge in Outlook and Excel. Excellent oral and written communication skills. Excellent human relations’ skills including listening, conflict resolution, coaching, and team building.
• Must have ability to demonstrate flexibility in response to unexpected change in work volume and hospital staffing needs.
• Process oriented skills with ability to handle multiple projects simultaneously by prioritizing responsibilities and meeting deadlines required.
• Ability to ensure the confidentiality and rights of patients and the confidentiality of hospital and departmental documents required.
• Working knowledge of Managed Care and obtaining authorizations for payment from various HMO’s, PPO’s, EPO’s, POS’s, Commercial Payers, Government Agencies including Medi-cal, CCS, CMS and other funding sources.

Education: 

• High school diploma or GED, required.

Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work.

*Salary/Hourly Wage range based on experience.

To protect the health of patients and staff, and to comply with the new State of California mandates, all job offers are contingent on the successful engagement in the TCMC COVID-19 vaccination program (fully vaccinated with documented proof or approved exception/deferral.)

TCHD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with a disability.