What are the responsibilities and job description for the Parts Director position at Tri-County International Trucks - Dearborn?
Every employee with Tri-County International Trucks is absolutely critical to its success. We have successfully served the Michigan business community for over 50 years and we take great pride in our reputation. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.
What We Offer:
- A generous and competitive pay plan
- Medical
- Dental
- Vision
- Legal Plan and Identity Theft insurance
- 401K Match
- Life & Disability Insurance
- Closed on Sundays
- Paid vacation
- Six paid holidays
- Special employee pricing on parts and free truck rental
The Parts Director is responsible for managing an efficient and profitable operation of the parts departments with multiple locations.
The Essential Duties, include, but are not limited to:
- Profitably grow all the departments you oversee.
- Oversee outside sales people and develop new customers on a weekly basis.
- Develop advertising handout and specials for outside sales people and in-store displays.
- Maintain obsolesce as needed and suggest ways to dispose in a Profitable manner.
- Working knowledge of computerized inventory management system, bar coding and MS Office.
- Hire, train, motivate, and monitor the performance of the parts department managers.
- Fill in for managers when they are off for training or vacation.
- Assist with inventories at all locations
- Prepares and administers an annual operating budget for the parts departments.
- Forecasts goals and objectives for the departments and employees and strives to achieve them.
- Makes customer satisfaction a department priority, ensuring that parts personnel are courteous and respectful in their interaction with customers.
- Maintains reporting systems required by general management and the manufacturer.
- Develop and assist in training new hires to progress into department heads.
- Hold monthly department meetings and attend staff and managers meetings.
- Reduce employee turnover and increase productivity.
- Monitor the performance of the parts departments. Follow list of duty forms.
- Strive for harmony and teamwork within the departments and with all other departments.
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Maintain good housekeeping policies and procedures at all locations.
- Understand and ensures compliance with manufacturer warranty and policy procedures.
- This job includes multi location facilities and you will be required to visit all locations on a regular basis.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Foster professional employee development and coordinates with department managers to determine need for advanced training.
- Handle customer complaints immediately and according to dealership's guidelines.
- Administer warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
- Develop dealership parts pricing plans and recommends to dealer or general manager.
- Work with parts and service managers to find ways to improve the overall profitability of the dealership.
- Be prepared to work over 40 hours per week if required. Hours 8:00am to 5:00 pm Monday thru Friday. Saturdays if needed.
- Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Serve as liaison with factory representatives.
- Maintain a safe work environment.
- Maintain a professional appearance.
QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE Bachelor's Degree and/or 10 year's experience in that capacity.
