What are the responsibilities and job description for the Customer Service and Maintenance Writer position at Tri-County International Trucks- Livonia?
Communicate with customers via in person, telephone and email to perform preventitive manintenance and emergency repairs on their trucks.
Close repair orders that have been completed and verify repairs are correctly performed.
Schedule Service, follow up on breakdowns of Idealease vehicles.
Every employee with Tri-County International Trucks/ Idealease is absolutely critical to its success. We have successfully served the Michigan business community for over 50 years and we take great pride in our reputation. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.
What We Offer:
- A generous and competitive pay plan
- Company paid uniforms
- Medical
- Dental
- Vision
- Legal Plan and Identity Theft insurance
- 401K Match
- Life & Disability Insurance (employer paid basic life and short term disability)
- Optional Life Insurance
- Closed on Sundays
- Paid vacation
- Six paid holidays
- Special employee pricing on parts and free truck rental
RESPONSIBILITIES:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customer’s vehicle including their time management/efficiency, parts ordering, job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
- Notifying Service Manager of incoming work and assisting in the scheduling of work.
REQUIREMENTS:
- Must have a minimum of 1-3 years work-related experience
- Some college or technical school training centered on heavy truck or equipment repair and maintenance preferred.
- Proficient use of computers/business machines
- General knowledge of repairs and/or parts in a commercial/heavy duty trucks and/or construction equipment field is required.
- Must have strong technical, computer and software skills with the ability to learn the dealership maintenance management program.
- Valid operator’s license (CDL a plus), drug screen and criminal clearances also required.
