What are the responsibilities and job description for the Business Development Coordinator position at Tri County Metals?
The Business Development Coordinator is a support function for the Business Development Team, coordinating training, meetings, and providing resources to assist the Business Development Team in the field. They will also be responsible for contacting and following up with existing contractors as well as connecting with new contractors.
Team Member Development, Growth, & Engagement.- Perform the 6E’s during every customer encounter.
- Exemplify our core values “Do Your PART” in everything that you do.
- Commit to following our Standard Operating Procedures 100% of the time.
- Follow the Training and Recertification Training Process and Career Path process by receiving quarterly touch-bases and annual assessments.
Participate in the operating rhythm to drive the team’s engagement and development.- Attend the Weekly Level 10 Team Meetings.
- Participate and receive the required amount of monthly training per Team Member.
Compliance with efficiency standards for the department.- Own the Proven Process and champion setting up meetings, scheduling training courses, product displays, samples and resources needed by new and existing contractor accounts.
Innovate the Internal Customer Service Experience.- Develop and maintain systems to gather and catalog business information and trends for use by Business Development Managers on sales calls.
- Help establish and coordinate marketing drip campaigns using a CRM like HubSpot for each Business Development Manager and Business Account Manager.
- Work with the Director of Business Development to communicate noted trends or needs or issues related to business development or marketing on an account level.
Innovate the External Customer Service Experience.- Develop and maintain a program for a welcome packet for new contractors.
- Establish a personal connection with each new contractor account and take appropriate action to be sure new accounts understand all of the value-added resources available to them by Tri County Metals.
- Reach out to a set number of existing contractor accounts weekly to inquire about coordinating training, display, or other business development support needs.
- Follow up on certificates, or other finalization topics as contractors complete training.
Skills needed- Proficient in Microsoft Office (Excel, Word, Power Point, Outlook) applications, Adobe Express or Adobe CC, and CRM systems and workflows, preferably HubSpot.
- Effective verbal and written communication skills: ability to interact at all levels of the organization.
- Self-motivated individuals with the ability to work independently or as part of a team.
- Communicate regularly with the Director of Business Development and Marketing on all aspects of the business.
- Great attention to detail and the ability to multitask.
- Fluent in email marketing topics.
- Must be able to travel at times.
- Must be able to lift 50 pounds at times.
Skills Required.- AA Degree or higher, or at least 2 years of experience equivalent to this position.