Receptionist

Job Description

Job Description

Description :

• Demonstrates knowledge of the organization’s mission and core values and incorporates them into the performance of duties at Tri-County Orthopedics.
• Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.) Screens telephone callers in pleasant and a professional manner; handles call; take messages or directs caller to appropriate person or area.
• Schedules appointments for visits, procedures, etc. Prepares the daily schedule. Schedules follow up visits, when applicable.
• Gather all patient demographic related data and materials from patients and / or their representatives. Obtains insurance information (ID card, member / group #s, etc.). On subsequent visits, asks them to verify demographic info and makes any necessary edits.
• Follow up with patients and / or their representatives, physician offices, etc to gather missing data and materials in order to complete the intake process.
• Collect and ask patients to sign patient related documents including HIPAA, MSPQ, ABN, etc.
• Scan all necessary documents (insurance cards, lab requisitions, etc) into the intake system.
• Properly QA’s all intake-related data and materials for completeness.
• Monitors intake work queue for timely intake completion.
• Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions / concerns, questions regarding insurance or pay-or restrictions, making payment, multi plan determinations, any and all issues / questions / concerns relating to financial matters) to the Billing Office.
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
• Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Writes materials clearly and legibly.
• Answers patient questions to ensure understanding and patient satisfaction. Maintains confidentiality on matters to which they are privileged.
• Maintains and receives files for area. Maintains files in organized and up-to-date manner in order to facilitate their retrieval. Completes filing in accordance with departmental procedures. Sorts and distributes documents and forms for area section. Distributes materials according to content of communications and departmental procedures. Logs in materials with respect to time and data when applicable. Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents / forms to correct destination based on pertinent Medical Center procedures. Maintains copy for files. Faxes documents in accordance with departmental procedures.
• Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies.
• Performs other related duties as needed by providers and supervisors.

Requirements :