What are the responsibilities and job description for the IT Service Desk Support Technician: Part-Time position at Tri-County Technical College (SC)?
JOB
Are you passionate about education and eager to make a difference in the lives of students? Tri County Technical College is looking for dedicated professionals to join our dynamic team! As a leader in higher education, we pride ourselves on fostering a collaborative, supportive environment where both employees and students thrive. Work alongside a diverse group of staff, faculty, and administrators who are dedicated to student success. Be a part of a forward-thinking institution that values creativity, inclusivity, and excellence. If you are ready to contribute to the success of our great institution and grow your career apply today!We welcome applicants from all backgrounds and experiences who are committed to excellence in education.Job Purpose: Tri-County Technical College invites applicants to the role of Part-Time/Temporary IT Service Desk Support Technician. Housed at our Pendleton campus, the Part-Time/Temporary IT Service Desk Support Technician will report to the Service Desk Supervisor and is responsible for providing technical assistance and support related to end-user requests, installation/configuration, operation, and maintenance of systems' hardware and software. This position will be visible throughout the organization as the primary point of contact for support issues, and the successful candidate should have the ability and desire to have a positive impact on the IT department and the organization as a whole. Job Duties Include: Accurately record all technical support requests from customers into our TeamDynamix ticketing system. This includes gathering any pertinent details that will assist the technical team in a successful and prioritized engagement with the customer.Provide Tier 1 support for TCTC technology and software applications. This support will be offered through email, phone, remote assistance, and face-to-face interactions. (Support may be required outside of normal business and operating hours.)Prepare new devices for deployment utilizing established imaging procedures.Address first-level support issues such as password resets, account lockouts, drive mapping, and user setups.Work at scheduled events to provide assistance and technical support
EXAMPLE OF DUTIES
High school diploma and one year of experience in office automation systems, installation, operation, repair, or processing of information in a data processing environment or related systems.
SUPPLEMENTAL INFORMATION
Tri-County Technical College offers a comprehensive benefits package for FTE positions that includes, but is not limited, to the following: Health, dental, vision, long term disability, and life insurance for employee, spouse, and childrenLife Insurance: Basic life insurance and optional supplements life insurance for employee, spouse, and children. 15 days annual (vacation) leave per year15 days sick leave per year13 paid holidaysPaid Parental leaveState Retirement Plan and Deferred Compensation Programs: 401k with employer contributions. Professional Development Opportunities: Team bonding activities/events and professional training programs. Employee Assistance Program (EAP): Counseling and support services. Work-Life Balance: Flexible work schedules, 37.5 work weeks and abbreviated Fridays.Tri-County Technical College is committed to providing equal employment opportunities to all applicants and does not discriminate based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Are you passionate about education and eager to make a difference in the lives of students? Tri County Technical College is looking for dedicated professionals to join our dynamic team! As a leader in higher education, we pride ourselves on fostering a collaborative, supportive environment where both employees and students thrive. Work alongside a diverse group of staff, faculty, and administrators who are dedicated to student success. Be a part of a forward-thinking institution that values creativity, inclusivity, and excellence. If you are ready to contribute to the success of our great institution and grow your career apply today!We welcome applicants from all backgrounds and experiences who are committed to excellence in education.Job Purpose: Tri-County Technical College invites applicants to the role of Part-Time/Temporary IT Service Desk Support Technician. Housed at our Pendleton campus, the Part-Time/Temporary IT Service Desk Support Technician will report to the Service Desk Supervisor and is responsible for providing technical assistance and support related to end-user requests, installation/configuration, operation, and maintenance of systems' hardware and software. This position will be visible throughout the organization as the primary point of contact for support issues, and the successful candidate should have the ability and desire to have a positive impact on the IT department and the organization as a whole. Job Duties Include: Accurately record all technical support requests from customers into our TeamDynamix ticketing system. This includes gathering any pertinent details that will assist the technical team in a successful and prioritized engagement with the customer.Provide Tier 1 support for TCTC technology and software applications. This support will be offered through email, phone, remote assistance, and face-to-face interactions. (Support may be required outside of normal business and operating hours.)Prepare new devices for deployment utilizing established imaging procedures.Address first-level support issues such as password resets, account lockouts, drive mapping, and user setups.Work at scheduled events to provide assistance and technical support
EXAMPLE OF DUTIES
High school diploma and one year of experience in office automation systems, installation, operation, repair, or processing of information in a data processing environment or related systems.
SUPPLEMENTAL INFORMATION
Tri-County Technical College offers a comprehensive benefits package for FTE positions that includes, but is not limited, to the following: Health, dental, vision, long term disability, and life insurance for employee, spouse, and childrenLife Insurance: Basic life insurance and optional supplements life insurance for employee, spouse, and children. 15 days annual (vacation) leave per year15 days sick leave per year13 paid holidaysPaid Parental leaveState Retirement Plan and Deferred Compensation Programs: 401k with employer contributions. Professional Development Opportunities: Team bonding activities/events and professional training programs. Employee Assistance Program (EAP): Counseling and support services. Work-Life Balance: Flexible work schedules, 37.5 work weeks and abbreviated Fridays.Tri-County Technical College is committed to providing equal employment opportunities to all applicants and does not discriminate based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
