What are the responsibilities and job description for the Financial Aid Specialist: Part Time position at Tri-County Technical College?
Job Responsibilities
Position Description:
Under limited supervision, the Financial Aid Specialist helps students by providing excellent service that follows the College's rules and national and regional guidelines. The Financial Aid Specialist will understand how the College works and have a basic understanding of other campus functions, especially the knowledge needed to support TC Central. The employee works closely with other student service teams to make sure students receive smooth and helpful support. They ensure that all interactions with students consider their entire experience at the College and their personal growth to help them succeed.
Job Duties:
- Manage and respond to all escalated/tier two financial aid emails and phone calls, delivering top level customer service and information to all requests providing proactive, timely, accurate, and thorough customer service to students. Provide support to TC Central via information and by responding to escalations in an efficient and effective manner.
- Provide FAFSA help for students who come to TC Central for assistance. Assist with the creation and offering of events related to financial aid, enrollment, orientations, financial literacy and other duties as assigned.
- Using knowledge of current financial aid policies and procedures, the Financial Aid Specialist helps review paperwork that comes into and leaves the financial aid office, working with other departments like TC Central, Bridge, Community Campuses, and iBEST. Asks for extra information or documents when applications are missing details or don’t match, to reduce incomplete forms and speed up the review process. The Financial Aid Specialist also prepares the finished paperwork for scanning and saving in the student’s electronic file.
- The Financial Aid Specialist is trained to understand the work in other areas like Financial Aid, Admissions, and the Registrar's Office. They help out by providing support when needed, either in person, by email, or on the phone, to assist with the one-stop student services and the different departments that work together.
Minimum and Additional Requirements
High School Diploma or equivalent; experience with customer service and records management in a multi-tasking environment preferred.
Preferred Qualifications
The employee should be good at working in a busy environment with many tasks at once and be able to work both on their own and with a team. They should know how to handle conflicts and solve problems by asking questions, organizing, researching, analyzing, and understanding information. Strong customer service skills are important, along with the ability to give clear and helpful information in a friendly and polite way. The employee should also be good at writing and speaking, and be able to adjust how they communicate to meet the needs of different people.
Additional Comments
About Us
Tri-County Technical College is a public, two-year community and technical college serving Anderson, Oconee, and Pickens counties in South Carolina.
Our Vision
Passionate people transforming lives and building strong communities one student at a time.
Our Mission
Tri-County Technical College provides students an exceptional and affordable learning experience that improves their quality of life. The College advances economic development in the tri-county region by preparing a highly-skilled workforce.
Our Values
Integrity: We lead by example and are steadfast in upholding high ethical standards.
Respect: We engage with one another in a manner that promotes civility, trust, openness, and understanding.
Learning: We promote a growth mindset and use what we learn to deliver a transformative experience for our students and employees.
Collaboration: We achieve more when we work together, especially when we bring diverse groups of people together to solve problems and generate change.
Innovation: We encourage creative ideas that lead to positive outcomes for our students, our employees, and our community.
Diversity and Inclusion: We are committed to creating a diverse and inclusive community that fosters a sense of belonging where every individual feels welcome and valued.
Tri-County Technical College is an Equal Opportunity/Affirmative Action Employer.
Minorities/Females/Disabled/Veterans are encouraged to apply (EOE/AA/M/F/D/V).
It is the policy of Tri-County Technical College in accordance with applicable laws to recruit, hire, train, and promote people throughout all college levels without regard to race, color, religion, sex, age, disability, sexual orientation, national origin, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity.
Tri-County Technical College is a tobacco-free institution.
