What are the responsibilities and job description for the Automotive Service Advisor position at Tri-county Toyota?
Job Description
The Service Advisor helps manage communications for service/repair activities and acts as a liaison between customers and the technicians. Acting as one of the primary points-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
RESPONSIBILITIES
- Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Complies with and enforces all safety policies and procedures
- Attends all staff meetings, trainings, and educational classes as required
- Learns from mentors, supervisors, and all other team members to refine/grow skills
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED preferred
- Unrestricted driver's license and clean driving record
- Neat, clean, and professional appearance
- Pleasant/friendly demeanor and an outgoing personality
- Highly professional and dependable
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff
- Basic computer and internet skills
Company Description
Tri County Chrysler Dodge Jeep Ram and Toyota serving Limerick, PA, and also serving near Pottstown, PA and near Norristown, PA is proud to be an automotive leader in our community. Since opening our doors, Tri County Chrysler Dodge Jeep Ram and Toyota has maintained our solid commitment to our customers, offering a wide selection of cars and trucks and ease of purchase.
We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
Tri County Chrysler Dodge Jeep Ram and Toyota is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.
Benefits
- Free Health Care
- 401(K) with company match
- Dental
- Vision
- Direct Deposit
- Uniforms
- Sick Time
- Paid Vacation
- Six Paid Holiday's
- Family Medical Leave
- Employee Discount
