What are the responsibilities and job description for the CSR - Customer Service Representative (Part-Time) position at Tri-County Veterinary Service?
Tri-County Veterinary Service is a 4 doctor mixed animal practice with locations in Anna and Sidney. We are currently seeking the employment of a part-time customer service representative in our Anna office. The expected hours are 2:00PM-7:00PM on Monday, 2:00PM-6:00PM Tuesday through Friday and one Saturday per month from 7:00AM-12:00PM. This position requires excellent communication skills and being comfortable in the presence of animals. Our customer service representatives serve clients and their pets by greeting, welcoming, and directing them appropriately in person and on the phone. They are also responsible for scheduling and confirming appointments, checking clients and their pets in when they enter the waiting room and cleaning the exam rooms and patient waiting area between visits.
Veterinary Customer Service Representative Job Duties:
- Greeting clients, answering telephone calls, and setting and confirming appointments.
- When calls come in, the receptionist must be able to direct the pet owner to the appropriate person who can provide the client with answers to his/her questions.
- Provide accurate information to inquiries from clients and other members of the public.
- Prepare patient forms and files ahead of their scheduled appointments for easy access when they arrive.
- Check clients in for appointments and weigh pets before placing them into an exam room.
- Keep client and pet information up to date and accurate.
- Collect payments from clients before they leave the office.
- Clean exam rooms between visits.
- Reconcile end-of-day receipts.
- Maintain safe and clean reception area by complying with procedures, rules, and regulations.
- Contribute to team effort by accomplishing related goals as needed.
- Ability to relate with clients in a friendly and professional manner.
- Other duties as needed or assigned.
Veterinary Receptionist Skills and Qualifications:
Excellent Phone Etiquette and Verbal Communication Skills, Passionate About Animals, Microsoft Office Skills, Typing Skills, Listening Skills, Professionalism, Customer Focus, Organization, Handles Pressure Well, Internet and Basic Computer Knowledge.
Job Type: Part-time
Job Type: Part-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
Work Location: In person
Salary : $11 - $13
