Help Desk Analyst

Title: Help Desk Analyst

Duration: 12 Months

Location: Philadelphia, PA

Note: Onsite Role.

Minimum skills and experience:

• Minimum 2 years of experience working in single point of contact help desk.
• Experience using GroupLink’s Everything Helpdesk application.
• Strong customer service skills; telephone etiquette.
• Good team-oriented interpersonal skills.
• Good organizational skills.
• Good analytical and problem-solving skills.
• Good oral and written communications skills (technical and non-technical).
• Strong understanding of the ACD system and trouble ticket process.