What are the responsibilities and job description for the Field Service Technician position at Tri-Logic Services?
At Tri-Logic, we pride ourselves on delivering above-and-beyond customer service. We are currently searching for a field service technician to provide on-site services and support for our customer base. The field service technician’s primary duties will be the installation of an emissions control device on production equipment.
Objectives of this role
- Learn the ins and outs of our equipment to accurately answer questions and adequately serve customers
- Provide customers with tools and training to successfully operate their equipment
- Become an expert in identifying and diagnosing equipment issues
- Work seamlessly and cohesively with Sales personnel, Service Manager, and other members of the team
- Resolve all customer complaints and repair or replace malfunctioning equipment
- Leave customers feeling satisfied and confident in their equipment at the end of each visit
Responsibilities
- Install Venthawk emission control devices on customers’ equipment and train customers to properly operate or service their venthawk system.
- Travel to job sites to troubleshoot issues, diagnose problems, and fix or replace equipment as needed.
- Operate a company vehicle and provide schedule updates.
- Follow company procedures and safety policies
- Be timely with deadlines and work well under pressure
- Must be a self-starter and ability to work alone on job locations
Skills and qualifications
- Ability to install equipment, diagnose problems, and make repairs
- Stainless steel tubing bending skills
- Strong time-management skills and an ability to stick to a tight schedule
- Excellent problem-solving skills with a knack for troubleshooting technical issues
- Ability to collaborate with others and work well on a team
- Enthusiasm for providing excellent customer service
- Excellent communication skills
Preferred qualifications
- Valid driver’s license
- Customer service background
- Experience performing on-site maintenance on oil and gas equipment
- Mechanical background
- Basic computer skills with knowledge of Excel
- Availability to work irregular shifts, including weekends as needed, and must be willing to travel
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Ability to Commute:
- Seminole, TX 79360 (Required)
Willingness to travel:
- 50% (Preferred)
Work Location: On the road
Salary : $40,000