What are the responsibilities and job description for the Senior Customer Service Specialist position at Tri-Pac Inc?
Tri-Pac, Inc. a contract development and manufacturing company (CDMO) specializing in liquid and aerosol filling for personal care and pharmaceutical marketers, is seeking an experienced Senior Customer Service Specialist for immediate addition to our fast growing team. The ideal team member is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. Sr. Customer Service Specialist oversees and coordinates all customer needs in the organization including processing customer orders, managing all new product lines including Bill of Material (BOM) creation, and daily communication with the Tri-Pac operation teams.
Responsibilities
- Senior Customer Service Specialist will be the single point of contact for all commercial requirements
- Create an Open Order Report for each of your assigned customers, and lead regular meetings/communication with the customer to review and resolve all open items and issues
- Be the lead customer point of contact for all reorders
- Ensure client satisfaction by responding to requests and inquiries within 24 hours
- Assist your assigned R&D Lead with any New Product Development requests
- Create & maintain the ERP system data for materials, BOMs, pricing, customer information, etc
- Coordinate artwork files, proofs, approvals between the customer & component supplier
- Obtain Filling & Assembly information, Sampling plans, and shipping information from the customer & verify accuracy for the Tri-Pac Production/ Specifications teams
- Collaborate cross departmentally as needed
- Attend internal and external meetings as necessary
- Meet regularly with your assigned R&D Lead to review all project updates and escalate issues as needed, noting to be prepared with all relevant information and viable solutions
- Abide by all safety procedures and practices as it relates to the Production and Laboratory areas
- Approach work with a positive attitude and embrace the culture and work environment of the Tri-Pac culture
- Create Customer-Supplied Inventory Report; review with inventory Manager; provide monthly to customers
- Convert customer’s Purchase Orders to Tri-Pac Sales Orders; check for accuracy, price confirmation & ship date feasibility
Qualifications
- Bachelor's degree in a related field preferred; or equivalent experience
- Very organized with the ability to multi-task across many ongoing projects
- Must possess excellent computer & communication skills (verbal & written)
- Must be proactive, strives to meet deadlines, and remain customer-focused
- ERP working knowledge and proficiency required
Benefits
Competitive Salary/ Pay & Packages, Unlimited PTO (for salaried employees), Insurance, 401K, Life Insurance, Disability (Long term/ Short term) and Continuous Training. Tri-Pac, Inc. recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.
Empowering Your Potential, Shaping Our Future Together
Thank you for your interest and consideration of a career with Tri-Pac, Inc.
www.tri-pac.us
Tri-Pac, Inc. is an Equal Employment Opportunity / Affirmative Action Employer
To Staffing & Recruitment Agencies: Our Company does not accept unsolicited CV's or applications from agencies. We are not responsible for any fees related to unsolicited CV's or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.
