What are the responsibilities and job description for the Customer Service and Sales Specialist position at Tri Source International LLC?
Job Description
Company Background
TSI is one of the fastest-growing outsourcing companies worldwide with Contact Center operations throughout the US, Mexico, and Latin America and world headquarters in Valencia, CA.
Company Culture & Mission
TSI is the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: Transparency, Passion, Giving Back, Results and Fun!
Job Summary
Our state-of-the-art Contact Center is looking to build on our biggest strength: our teammates! We are searching for professional and compassionate customer service representatives with GREAT communication skills and the ability to multi-task. Must have customer service experience, willingness to learn, and a desire to have FUN at work.
Our client is a leader in the healthcare industry. Their mission is to make CPAP therapy easy and to help their customers get a better night’s sleep. This begins with providing top-performing and innovative products that meet their customers’ needs and as a member of their team of CPAP experts you will provide unparalleled, personalized support and advice. You would be a great fit for our team if you can combine superior listening and communication skills with a passion for helping people. We provide in-depth training and a pathway to success!
Job Duties And Responsibilities
Our customer services representatives are responsible for answering incoming calls from customers interested in CPAP products and making outbound calls to potential clients. Your job duties and responsibilities will include the following:
TSI is the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: Transparency, Passion, Giving Back, Results and Fun!
TSI is the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: Transparency, Passion, Giving Back, Results and Fun!
Company Background
TSI is one of the fastest-growing outsourcing companies worldwide with Contact Center operations throughout the US, Mexico, and Latin America and world headquarters in Valencia, CA.
Company Culture & Mission
TSI is the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: Transparency, Passion, Giving Back, Results and Fun!
Job Summary
Our state-of-the-art Contact Center is looking to build on our biggest strength: our teammates! We are searching for professional and compassionate customer service representatives with GREAT communication skills and the ability to multi-task. Must have customer service experience, willingness to learn, and a desire to have FUN at work.
Our client is a leader in the healthcare industry. Their mission is to make CPAP therapy easy and to help their customers get a better night’s sleep. This begins with providing top-performing and innovative products that meet their customers’ needs and as a member of their team of CPAP experts you will provide unparalleled, personalized support and advice. You would be a great fit for our team if you can combine superior listening and communication skills with a passion for helping people. We provide in-depth training and a pathway to success!
Job Duties And Responsibilities
Our customer services representatives are responsible for answering incoming calls from customers interested in CPAP products and making outbound calls to potential clients. Your job duties and responsibilities will include the following:
- Help customers place orders for CPAP products
- Answer questions regarding products, insurance coverage, and prescription requirements
- Troubleshoot existing orders, products, and services
- Consistently use a professional, courteous approach to facilitate communication with customers
- Follows established guidelines for the use and/or disclosure of protected health information.
- 1-3 years of customer service experience in a call center or similar environment
- Typing skills of 50 wpm
- Superior listening skills
- A strong sense of responsibility for providing a great customer experience
- Detail-oriented and highly-organized
- Excellent verbal and written communication skills
- Ability to handle multiple tasks and prioritize work
- Knowledge of basic computer skills, especially Microsoft Office Suite
- Schedule Flexibility
- Upbeat Personality
- Proven track record of long-term employment with previous employers
- Minimum of one year customer experience
- 50 wpm typing speed
- Work Location: In person
- Compensation for this role begins at $17.27 per hour, with the potential to increase to $19.50 per hour based on performance within the first 3 to 6 months.
- Monthly commissions available based on performance
- Full-time
- 401(k) matching
- Medical, Dental, Vision insurance
- Great Team Work Environment
- Greater Los Angeles. Our newly opened office is FWY close in Valencia, CA. Work to be conducted in our Valencia office. You will be scheduled to work up to 40 hours per week Monday-Friday.
- Job Type: Full-time 40 per week
- Day shifts - Monday through Friday
TSI is the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: Transparency, Passion, Giving Back, Results and Fun!
TSI is the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: Transparency, Passion, Giving Back, Results and Fun!
Salary : $17 - $20