Job Description
Job Description
Salary : $65,000-$75,000 Annual Salary DOE
JOB DESCRIPTION SUMMARY
- The Director of Terminal Operations is responsible for managing all aspects of terminal operations, including staff management, logistics coordination, warehouse operation, safety compliance and customer service.
- The Director of Terminal Operations is responsible for developing and implementing strategies to improve terminal performance.
- The Director of Terminal Operations will ensure that all terminal activities are conducted in a safe, efficient, cost-effective manner and that all operational tasks and processes are completed accurately and on time.
- The Director of Terminal Operations is responsible for adding new customers and maintaining the existing customer base.
- The Director of Terminal Operations is responsible for ensuring that the company meets or exceeds the gross revenue goals and gross profit margin goals that have been established by the President / CEO.
- The Director of Terminal Operations is responsible for the accurate and timely sales reporting of the sales position of the company to the President / CEO including but not limited to sales forecasting, sales analysis, and budget preparation.
REPORTING RELATIONSHIPS
The Director of Terminal Operations reports directly to and is fully accountable to the CEO hereafter referred to as Manager and reports indirectly to the CFO and COO.
QUALIFICATIONS / REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential function and essential duty listed below satisfactorily. The requirements listed below are representative of the knowledge, skills and / or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience :
Requires a High School Diploma.Strongly Preferred : A bachelors degree in Transportation, Logistics or Supply Chain Management)
Required : Minimum of 4 years of experience in terminal management or a similar role.Required : Minimum of 5 years experience in the Transportation, Freight, Supply Chain and / or Logistics IndustryRequired : Minimum of 3 years of experience as a Dispatcher in the transportation / freight industry.Required : Minimum of 3 years of container Intermodal Dispatch experience.Required : Minimum of 3 years of experience working with owner operators.Required : Minimum of 3 years of port and rail experience.Required : Proficient computer skills that include Excel, Outlook, PowerPoint and WordRequired : Valid driver licenseSkills / Abilities :
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Ability to work independently and in a team setting.Ability to build relationships and to earn the respect of the team.Ability to handle confidential information with discretion.Ability to manage budgets and control costs.Ability to manage multiple projects and prioritize tasks effectively.Ability to maintain a high degree of discretion and confidentiality.Ability to conduct root cause analysis.Ability to work in a fast-paced environment under pressure.Ability to accept and promote change.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must be alert, able to quickly, and appropriately, respond to various product or pricing related questions and customer inquiries. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Must have excellent interpersonal, teamwork and customer service skills (internal and external).Must have strong knowledge of safety regulations and compliance requirements.Must have strong leadership and management skills.Must have in-depth knowledge of terminal operations and logistics.Must have excellent communication skills in English, both verbally and in writing.Must have strong analytical, problem-solving and decision-making skills.Must have excellent time management skills.Must have excellent organizational skills.Must be able to multi-task with the ability to prioritize tasks.Must have excellent attention to detail and accuracy.Must have a sense of urgency.Must be autonomous in work nature.Must be proficient in MS Office applications (Excel, Outlook and Word)Must be highly reliable.Must be highly dependable as attendance, being on time as well as being at work as expected is very important.ESSENTIAL DUTIES AND TASKS
Oversee daily terminal operations to ensure efficiency and safety.Manage terminal staff effectively, including hiring, training, and performance evaluations.Perform all Dispatcher duties.Coordinate, schedule and dispatch local, OTR and intermodal transportation loads to ensure timely and accurate deliveries / pick-ups.Process and input workorders and print dispatch sheets for drivers.Locate loads, empties.Check releases in the port rail system.Release equipment.Update systems as needed.Monitor and answer emails hourly.Prepare daily drop and dispatch report.Review and monitor daily reports in web applications.Process driver settlements correctly and on time.Process demurrage / per diem.Process assessorial charges / billing authorizations.Process tire bills.Process and understand swing orders and renting a chassis.Monitor yard report for containers LFD.Ensure compliance with all safety regulations, company policies and procedures.Develop and implement strategies to improve terminal performance.Maintain accurate records of terminal activities and prepare reports as needed.Monitor terminal budget and control costs.Resolve any issues or conflicts that arise in terminal operations.Collaborate with other departments to ensure seamless operations.Conduct regular inspections of terminal facilities and equipment.Implement and enforce standard operating procedures.Ensure customer satisfaction by addressing any concerns or complaints. Ensure that all customer complaints are acted upon quickly and the results are monitored.Maintain credibility.Plan and coordinate terminal activities to meet operational goals.Monitor and analyze terminal performance metrics.Ensure proper maintenance and repair of terminal equipment.Develop and maintain positive working relationships with customers, coworkers, vendors, and the business community.Ensure compliance with environmental regulations.Manage inventory and ensure proper storage of goods.Coordinate emergency response activities as needed.Stay updated on industry trends and best practices.Maintain the confidentiality and security of company and customer records.Thoroughly think through and refer to company values and company policies before making decisions.Always represent TSFS in a professional demeanor.Complete and perform any other duties and responsibilities as assigned.PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The employee is frequently required to sit for long periods of time, stand, walk, climb, bend, squat, twist, pinch, reach overhead, grasping, turning the head and torso, flexing the arms, legs, balance, wrists, use fingers, talk, hear, and exercise eye-hand coordination and eye-hand-foot coordination.Lifting and / or moving up to 35lbs.WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made, to enable individuals with disabilities to perform the essential functions.
This position will be working indoors, outdoors and in a warehouse environment.
This position will be working primarily indoors in a climate-controlled, smoke-free office environment.The noise level in the indoors work environment is usually moderate.This position will also be working outdoors and in a warehouse environment. From this movement (indoors, outdoors and warehouse), the employee will encounter varying weather conditions and temperatures.The employee must be able to work outside in variable weather conditions including high-temperature summer months.The noise level in the outdoor and warehouse work environment is higher.Benefits Package Includes :
Blue Cross Blue Shield Medical Health Coverage (both employee and employer contribution)
MetLife Supplemental Insurance Coverage :
Dental PPO Plan (Employee pays 100%)
Vision PPO Plan (Employee pays 100%)
Accident (Employee pays 100%)
Cancer (Employee pays 100%)
Critical Illness (Employee pays 100%)
Hospital Indemnity (Employee pays 100%)
Short Term Disability (Employee pays 100%)
Voluntary Term Life Insurance (Employee pays 100%)
Employer Paid Benefits :
100% Company Paid $25k Basic Term Life
100% Company Paid $25k AD&D
100% Company Paid LTD
100% Company Paid Profit Sharing (eligible after one year of service)
Employee Discounts
EAP Employee Assistance Program
8 Paid holidays
Paid PTO on Birthday
Paid PTO
Salary : $65,000 - $75,000
