What are the responsibilities and job description for the Flight Experience Supervisor position at Tri-State Jet Charter?
Job Summary
The Flight Experience Supervisor is a crucial role in allowing the Company to elevate our customers journey when traveling on Company Shared Flights and Company Charter Flights. This role will support the Senior Manager of Flight Experience in managing the regional GXRs, monitoring the proper execution of our pre and post flight boarding processes, ensuring all flight stock and inventory is fully available when needed, and helping to service and support our Company Customers anytime they fly. This role will be mainly positioned at the FBO Lounge locations to support the ground staff.
Responsibilities
- Execute training and scheduling for all Ground Experience Representatives (GXRs)
- Manage timecards that are within approved hours limit
- Manage and approve GXR expenses
- Consistent audit of team appearance, uniform checks, and appropriate levels of service to all customers in alignment to the GXR guidelines and SOPs
- Assist in writing and executing performance reviews for GXRs in your respective region
- Available to assist in hiring and recruiting as needed
- Manage scheduling and staffing at available Company Lounge spaces
- Work directly with the Purchasing Manager to order and maintain inventory for flight necessities that include, but not limited to seating cards, luggage tags, blankets, amenity kits, Company uniforms
- Supervise the company aircraft stock and Handover Take Over form
- Report and manage any issues related to vendors that include, but not limited to K-9screeners, cleaning companies, FBO staff, catering (HOTO), ensuring aircraft is up to standard, following up with any cabin defects, coaching cabin hostess on their handovers.
- Maintain availability to be present and act as a GXR when staffing is limited
- Ensure that the team leaves the FBO space clean before and after company’s customers arrive
- Maintain a professional appearance that is in line with the company brand at all times in the presence of clients and vendors
- Assist the Sr Manager of Flight Experience in enhancing and designing pre and postflight SOPs for all GXRs
- Able to make “game-time” decisions when a flight disruption occurs that include, but not limited to ordering cars for clients, ordering food for a delay, able to transfer clients to a new flight, communicate with the team on needs of a possible recovery
- Able to communicate and coach the team on effective communication during a delay
Skills
- Strong communication skills in English; multilingual abilities are a plus.
- Proven experience in customer service management or supervisory roles.
- Excellent negotiation skills to resolve conflicts effectively.
- Proficient in project management principles to oversee various initiatives.
- Ability to analyze data and metrics to drive decision-making processes.
- Leadership qualities that inspire and motivate team members.
- Experience in supervising staff, with a focus on developing talent within the team.
If you are passionate about delivering exceptional customer service and have the skills necessary to lead a dynamic team, we invite you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Work Location: Hybrid remote in West Palm Beach, FL 33401
Salary : $75,000
