What are the responsibilities and job description for the Service Advisor, Diesel / Heavy Duty Trucks - Full Benefits Day One position at Tri State Truck Center?

Job Type

Full-time

Description

Advantage Truck Group (ATG) New England's premier Freightliner and Western Star dealer, is looking for a self-motivated individual to contribute to the operations of a busy heavy truck service department. The service department at Advantage Truck Group is well known for building trust and creating an overall positive experience for our customers. If you excel at customer service, enjoy a team environment and have scheduling experience, be sure to apply to Advantage Truck Group today!

ATG has competitive hourly pay rates, benefits and a supportive team environment. We offer state of the art training programs to help you build a career and increase your earning potential.

Schedule

Full-time, 10 : 00 AM - 7 : 00 PM
Rotating Saturday schedule

Compensation

Hourly pay rates D.O.E.

Overtime pay rate time and a half

Benefits

FULL BENEFITS DAY ONE

Medical, dental and vision insurance

Short and Long Term Disability - Company paid

Life Insurance - Company paid

Paid time off - 15 days

during first year (

prorated to hire date)

Paid holidays - 7 per year

401K with 4% match

Annual tool allowance

Annual safety shoe allowance

Culture and Environment

Career advancement opportunities

Clean, modern facilities

State of the art equipment

Employee driven continuous improvement programs

Performance recognition and rewards program

Supportive leadership

Learning environment

Safe work standards

Duties and Responsibilities

Be a positive first point of contact for customers

Clearly listen and understand the customer's vehicle needs

Writing up customer's vehicle problems accurately and clearly on repair order

Communicate vehicle needs clearly to the technician

Follow up on vehicles throughout the repair process, keep customers updated.

Maintain a professional manner at all times

Call customers to remind them of their upcoming service appointments and return all customer call inquiries

Requirements - Service Advisor

Service Advisor experience : 1 year

Outstanding customer service and communication skills

Professional appearance and work ethic

Positive attitude with a sense of urgency

Ability to multi-task

Heavy Duty truck experience preferred

Must have great customer service skills.

Valid Driver's License

Advantage Truck Group (ATG) is the largest Daimler Truck North America dealer in New England with eight locations in Massachusetts, Vermont and New Hampshire, focused on providing a superior employee experience. ATG offers exciting career development opportunities through company paid training, and apprentice, co-op and internship programs. The company also actively gives back to the community through its charitable Haulin' 4 Hunger initiative along with supporting SkillsUSA. Join the ATG Team - Apply Today!

All Candidates must pass a criminal background check, MVR check Advantage Truck Group is an Equal Opportunity Employer Visit our website : www.advantagetruckne.com

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Job openings at Tri State Truck Center

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