What are the responsibilities and job description for the Application Support Desk Quality Assurance & Reporting Analyst position at Tria Federal (Tria)?
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Who We Are:
Tria Federal (Tria) is the premier middle-market IT and Advisory services provider delivering digital transformation solutions to Civilian, Defense, and Intelligence agencies across the federal sector. With a future-forward vision and a mission rooted in service, we bridge capability gaps to help government agencies work faster, grow smarter, and stay nimble in the face of change. Wherever our customers are in their modernization journey, we are the trusted navigator in the path to possible.
| Follow us on LinkedIn | #PoweringPossible |
Who You Are:
You are a talented Application Support Desk Quality Assurance & Reporting Analyst with at least 3 years of experience and a passion for thinking big, taking action, and delivering exceptional results. You are outcome-driven, quality-obsessed, and relentlessly focused on innovation as a value-driver for world-class delivery, client satisfaction, and performance. You’re looking to grow as a professional in a team-oriented environment where you can put your fingerprint on mission-critical projects impacting the citizens we serve.
Military Veterans and individuals with disabilities are encouraged to apply!
About This Role:
| Tria Federal is actively seeking a Quality Assurance & Reporting Analyst to join our Command Center Application Support Team for a federal agency. We are seeking a candidate with experience supporting quality and reporting in support of critical applications within a centralized command center. This role combines quality assurance and data analysis to ensure exceptional service quality and continuous improvement. The successful candidate should be detail-oriented and analytical and will monitor and evaluate call interactions, provide constructive feedback, and develop insightful reports to drive informed decision-making. Given the nature of this work, all candidates must be U.S. citizens and maintain an active Department of Defense SECRET clearance (interim adjudications will not be accepted). This position is remote, with 2-3 days a week at a client site in Tysons, VA. This may change depending on the client’s needs. Responsibilities: Quality Assurance is your main responsibility, and it is closely linked to training. The insights you gain from reviewing agents' tickets and calls will guide you in developing training materials and identifying any gaps. Quality Assurance:
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The “Need-to-Have” Skills & Qualifications:
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| Professional Certifications: | N/A |
| Education: | Bachelors Degree |
| Clearance: | ACTIVE SECRET CLEARANCE REQUIRED |
| Years of Professional Experience: | 3 years of experience |
Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success.
As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.
Job Listing ID: job_20231102162654_GUE7OBFUVCKUYFVZ
Equal Employment Opportunity (EEO):
Tria Federal (Tria) is a Federal Contractor and EEO, OFCCP, VEVRAA, and Affirmative Action Employer.
As an Equal Employment Opportunity provider, Tria follows the protection of federal, state, and local law: Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, age, national origin, marital status, disability, veteran status, sexual orientation, gender identity or expression, marital status, or genetic information.
U.S. Citizenship is required for this specific opportunity as Tria is unable to sponsor at this time. All selected applicants will be subject to a Minimal Background Investigation (MBI) and a government security investigation (when applicable) depending on the specific program and position listed. This includes but is not limited to: meeting the eligibility requirements for access to classified information and the ability to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to: criminal history, employment verification, education verification, drug testing, and creditworthiness.
Qualified individuals with a disability have the right to request a reasonable accommodation. If you are unable or limited in your ability to use or access the Tria careers website as a result of your disability, please request a reasonable accommodation by sending an e-mail to hrhelp@triafed.com or call (703) 229-5888. Include the nature of your request, along with your name and contact information.
