What are the responsibilities and job description for the Collector I - (Bilingual Preferred) position at Triad Financial Services, Inc.?
Job Description
Job Description
Triad Financial Services is looking to add a dedicated Collector (Bilingual Spanish - English Speaking preferred) to our team. We are an established, profitable company who is growing quickly.
Compensation Range : $20-$22.90 / hour
Work days and hours are as follows : Monday - Thursday : where 2 days are 8 : 30am - 5 : 30pm, and 2 days are 11 : 00am - 8 : 00pm, Friday is 8 : 30am - 5 : 30pm, and 1 to 2 Saturdays per month will be 4 hour shifts, 8a - 12pm or 9a - 1pm and possibility for overtime may be required. The training will last @ 90 days.
Essential Functions :
- Generate high volume of outbound calls to early stage delinquent borrowers
- Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment.
- Determine the reason for non-payment
- Document mortgage collection systems with all activities and communications
- Send Notice of Defaults (NODs) to customers when required
- Send letters to customers with pending post-dated payments
- Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
- Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, Anywho.com etc.
- Process mortgage payments in accordance with established guidelines
- Follow all company and departmental policies and procedures
- Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
- Consistently meet or exceed monthly goals
- Be flexible with their time and schedule in order to meet the needs of the business
- Perform other duties that may be assigned by supervisor
Minimum Qualifications :
PM22
Salary : $20 - $23
