General Manager (housekeeping and facilities)

Job Description

As the Bilingual General Manager, you will play a crucial role in ensuring seamless operations within housekeeping and general cleaning, driving customer satisfaction, and fostering a collaborative work environment. This position involves overseeing various aspects, including upselling, managing employees, and other duties as assigned, while collaborating effectively with all departments.

Key Responsibilities:

Customer Relationship Management:

- Engage with customer to enhance their experience and address inquiries or concerns.

- Lead initiatives to upsell and cross-sell products/services, maximizing revenue opportunities.

Employee Management:

- Manage and mentor a diverse team, promoting a positive and inclusive work environment.

- Conduct regular training sessions to enhance employee skills and product knowledge.

- Conduct regular quality assurance checks for housekeepers and overnight cleaners

- Collaborate with HR to handle recruitment, onboarding, and performance evaluations.

Operational Oversight:

- Implement and enforce operational policies to optimize efficiency.

- Work closely with other departments to streamline processes and improve overall operational performance.

Scheduling and Payroll Management:

- Develop and manage employee schedules to ensure proper coverage.

- Oversee accurate and timely payroll processes, adhering to company policies.

Bilingual Communication:

- Fluent in both English and Spanish to effectively communicate with customers and team members.

- Facilitate communication between English-speaking and Spanish-speaking team members.

Collaboration with Departments:

- Work closely with various departments to achieve common goals and address cross-functional challenges.

- Foster a collaborative culture that encourages open communication and teamwork.

Flexibility and Willingness to Contribute:

- Demonstrate a proactive approach by willingly assisting in different areas as needed.

- Display flexibility in adapting to the evolving needs of the organization.

Qualifications:

- Minimum 2 years experience in a managerial role with a focus on customer service and operational oversight.

- Fluent in both English and Spanish.

- Strong leadership, communication, and interpersonal skills.

- Proficient in scheduling, payroll, and customer billing processes.

- Demonstrated ability to collaborate with diverse teams and departments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan

Safety and Security- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly

Language Ability:

Bilingual (English and Spanish) is required

Computer Skills:

Basic computer skills preferred.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock and vibration.

The noise level in the work environment is usually moderate to high.