What are the responsibilities and job description for the Service Manager position at Triad VinFast?
The Mills Automotive Group is currently seeking a self-motivated take charge Automotive Service Manager in Greensboro, NC. We are searching for an individual who brings a strong blend of outstanding leadership skills to the table, coupled with a desire to create a culture that is distinctively customer service-oriented. We offer you all the tools to succeed in one of the fastest-growing and most successful auto groups in the South.
Successful candidates should have 5 years of automobile dealership service management experience. You must have a strong work ethic, and passion to develop, grow, and be part of a team that not only meets but exceeds targets. In conjunction with our corporate management, we will assist in paving the way for you to develop your staff, your career, and your future into the award-winning direction you desire.
Self-motivated individuals looking to build a solid foundation in our organization are an ideal fit for this position. We are seeking an innovative, hard-working, honest and personable Service Manager who can excel by optimizing profitability and customer satisfaction. The candidate must be able to manage all facets of the department and must be willing to stay abreast of the industry changes.
The Service Manager will guide an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers. Directs the dealership service departments' quality control efforts, ensuring that repairs to customers' cars have been completed correctly and that vehicles are returned to customers in the proper condition.
Essential Duties:
- Understands, establishes, and assigns goals and objectives to your department and strives to meet them
- Monitoring and controlling the performance of the department using appropriate reports, tracking systems, and surveys
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc
- Learns, understands and ensures compliance with manufacturer warranty and policy procedures
- Directing and scheduling all department employees
- Monitoring technicians' productivity reports and corresponding payroll records
- Maintains high-quality service repairs and minimizes comebacks. Conducts frequent spot checks of completed jobs for thoroughness and quality
- Oversees facility maintenance, work areas and that customer touch points remain clean
- Ensures the proper care, storage, and inventory of special tools
- Ensures that customers' service files are up-to-date and readily available for reference
Benefits Include:
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:
- Salary and commission packages above local and industry levels
- Medical, Dental and Vision Insurance
- 401(k) availability
- Employee discounts on vehicle purchases, parts and service
- Paid-time-off
- We also offer a group of supplemental benefit plans including, short-term disability, long-term disability, supplemental life insurance
- Opportunities for internal career advancement