Health Center Manager

The Health Center Manager is responsible for the day-to-day operations of the clinic.  This role functions under the Director of Health Center Operations. In coordination with the Director of Medical Services, the Health Center Manager ensures that patients receive the following: comprehensive and continuous medical care with a goal to obtain maximum health outcomes as outlined by the guidelines for Patient Centered Medical Home and Federally Qualified Health Centers.  The Health Center Manager will establish exemplary health care for all people, outstanding customer service to patients, families, visitors, and community partners of the Health Center.

Duties:

• Planning, organizing, and supervision of operational and clinical duties within the Health Center.
• Maintaining the confidentiality of patient information in all endeavors.
• Achievement of optimal patient satisfaction through continued communication, interaction, and attentiveness to patient requests, complaints, and needs.
• Monitoring, identifying, and recommending solutions to improve patient workflow processes and satisfaction of the patient experience.
• Identification of incidents, sentinel events, and patient complaints with reporting in accordance to established protocols.
• Direct supervision of Health Center staff.
  • Interview and hire new staff and provide training schedules
  • Objective evaluation of staff competency skills at 30, 60, and 90 days of employment followed by biannual performance evaluations.
  • Assisting with implementation of in-service and continuing education programs.
  • Daily monitoring of clinical team performance to ensure duties are completed accurately, efficiently, and timely alongside the provider.
  • Management of staff scheduling according to Health Center budget to include effective management of overtime, vacation, and sick time. Also working with other leadership for coverage, if needed.
  • Recommendation and implementation of disciplinary action as needed in conjunction with the Director of Health Center Operations and Personnel Specialist.
  • Monthly staff meetings
  • Monthly reports
  • All other duties as assigned.
• Responsiveness to all Health Center-related requests or concerns in a timely manner.
• Work with the Finance Department on submitting accurate copay logs.
• Timely communication with team members and leadership.
• Recommendation of policy and procedure revisions as needed to uphold quality, compliance, accuracy, and cost effectiveness.
• Management of office supplies to ensure availability and purchase within budget and funding requirements.
• Assist Compliance Department with monthly chart audit preparation.
• Review and adjust laboratory bills for patient labs.

Minimum Qualifications:

• Must have at least 2 years clinic management experience
• Successfully pass a background check.
• Proficient in computer navigation skills and Microsoft software.
• Must be able to multi-task and utilize resourcefulness with problem solving.
• Excellent written and verbal communication skills.
• Detail oriented and organized with the ability to manage competing priorities.
• Able to follow through with delegated tasks and accountability.
• Comfortable working with the community served by the health center.
• Available to work full time hours.
• Ability to sit or stand for prolonged periods of time which may also include prolonged computer screen time.
• Must demonstrate a high level of professionalism at all times.
• Adhere to HIPAA guidelines.
• Current BLS Certification

Preferred Experience and Education:

• Knowledge of FQHC and PCMH standards of care and requirements.
• Bachelor’s Degree/Associate’s Degree in Healthcare Administration or Business Administration.
• 3-5 years of experience in Health Care management of FQHC or Community Based Clinic is highly recommended.

Salary : $49,000