What are the responsibilities and job description for the Outbound Sales Specialist position at Triangle Home Services LLC?
Job Title: Outbound Sales Specialist (Apex, NC)
Location: United States -Apex, North Carolina 27523
Area of Interest: Customer Service, Marketing, Sales, Call Center
Position Type: Full Time
Pay: $16 Plus Commission
Are you a customer-focused communicator and love to make sales? Are you looking to join a dynamic team and a place to grow? Look no further! We are seeking a motivated and personable Sales Rep to join our dedicated Sales team at Triangle Home Services.
About Us:
Triangle is a leading pest control company with a reputation for delivering effective and reliable solutions to our customers. Our team is committed to providing an exceptional experience and maintaining high standards of customer service.
Responsibilities:
Provide information about our pest control and lawn care services, pricing, and packages to potential customers.
Ability to complete a minimum of 100 outbound touches daily
Must have the ability to persuasively present products and services to meet customer needs, address and overcome objections and close sales.
Effectively communicate the benefits of our pest control and lawn care solutions and upsell additional services where appropriate.
Collaborate with field technicians to schedule appointments and ensure timely service delivery.
Maintain accurate and up-to-date customer records in our CRM system.
Achieve individual and team sales targets and performance metrics.
The Outbound Sales Representative is a professional sales position within our Call Center. This professional is responsible for learning a customer’s household needs and making recommendations while maximizing revenue for Triangle Home Services. This position is required to sell, transfer, provide information, and offer assistance on all aspects of Triangle Home Services’ offerings to potential and current customers by telephone.
Essential Job Functions:
Enhances the customer experience by speaking with customers by telephone, text and email to provide information about services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all THS services and packages
Navigates and uses various databases and applications to accurately and quickly capture, maintain and retrieve records of customer transactions, inquiries, complaints, or comments, as well as actions taken. Maintains call and data entry accuracy levels that meet department expectations.
Follows THS policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information.
Job Requirements:
Must be able to complete outbound an minimum of 100 touches daily
Must have the ability to persuasively present products and services to meet customer needs, address and overcome objections and close sales.
Must have the ability to investigate prior customer interactions to best accommodate customer needs.
Must be competitive and be driven by daily, weekly and monthly goals and stay motivated to meet work objectives while working within policy and acceptable standards.
Must have the ability to multitask and prioritize in a fast-paced environment; listen to individuals on the telephone while at the same time navigating screens and entering information they provide.
Must be available to work assigned the shift as within guidelines; this may include weekends, evenings or both. Hours of operation are 7:00 am – 6:00 pm, Monday – Friday. Rotating Saturdays 9:00am-5:00pm.
Are you ready to:
Do what you love, with people you love, making a massive difference, being compensated appropriately, and having time for other passions.
Benefits:
Health Insurance (Medical, Dental, Vision)
Paid Time Off & Company Paid Holidays
Company Paid Short-term Disability & Long-term Disability
401(k) Program & Company Match
Employee Assistance Program
Financial Assistance Programs
This is an in-office position.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Education
High School Diploma or GED (Required)
About Triangle Home Services LLC
Triangle Home Services specializes in Pest Control and Lawn Care, aiming to deliver exceptional service to all our customers. We are a trusted name in the Industry.Salary : $16
