Job Description
Job Description
Position : Associate Director of Residential Services
Reports to : Director of Residential Services
Hours : 40 hours per week
Location : Malden, MA
Triangle’s Expectation of Employee :
- Adheres to Triangle Policy and Procedures
- Acts as a role model within and outside Triangle Performs duties as workload necessitates
- Maintains a positive and respectful attitude
- Communicates regularly with supervisor about Department issues
- Demonstrates flexible and efficient time management and ability to prioritize workload
- Consistently reports to work on time prepared to perform duties of position
- Meets Department productivity standards
PRINCIPLE DUTIES AND RESPONSIBILITIES :
Maintain administrative direction strategic growth and overall coordination of our Residential programs and Individualized Staffing Supports (ISS) programmingOversee development of our ISS residential programming with staff supervisionIn conjunction with our Quality Assurance Department complete mock audits per site.Create, implement, and enforce policies and best practices that ensure optimal treatment, health, advancement, and safety of residents. Ensure that the homes / apartments are safe, clean, well-organized, and maintained in accordance with all local state and federal regulationsPeriodically review Program Managers meeting minutes from supervision meetings conducted with staff. Provide Program Manager with feedback regarding minutes and supervision style.Review all performance evaluations of assigned staffEnsure Program Managers have conducted program specific orientations (using the checklist) for all employees working in your assigned programsAssist Program Managers with staff scheduling as necessary.Instruct Program Managers to remove staff from the schedule if required trainings have expired .Appoint a qualified Human Rights Officer at each assigned programReview monthly financial statements for accuracy and monitor expenses at assigned programs.Ensure that all assigned duties, and complete appropriate and timely documentationMonitor and develop appropriate training processes that ensure continuity of program quality and administrationDemonstrate working knowledge of best practices that ensure a high level of comprehensive service provision to consistently meet and exceed standardsOversee the development and training of staff on department policies and proceduresReview all critical incidents for appropriate documentation and follow-up.Intervene in crisis situations as needed.Oversee HCSIS and all external reporting within in residential services.Membership on Triangles Senior Staff, Positive Behavioral Supports Committee, Human Rights Committee, and any other meetings as neededAttend monthly residential Managers’ Meetings and facilitate as assignedWork closely with the Director of Quality Assurance and other departmental team members to ensure successful DDS OQE (Office of Quality Enhancement) surveys, licensing and other quality assurance requirementsProvide emergency coverage and on-call support when neededUtilize discipline procedures as necessary, consulting with the Director of Human ResourcesProvide secondary on-call coverage for all residential programs on a rotating basis (approximately once every 4 weeks).EDUCATION AND / OR EXPERIENCE REQUIRED :
Bachelor’s Degree from an accredited college or university in Human Services or related field; preferredExperience in Residential Program ManagementGood working knowledge of all applicable DDS Regulations, preferredProven leadership, organizational and planning skillsAbility to counsel, coach and inspire teamwork and cooperationExcellent verbal and written communication skillsSkilled at problem solving, developing solutionsProficient in Microsoft Office SuiteLanguage Skills
Ability to clearly communicateAbility to read, analyze, interpret, and write documents.Ability to respond and navigate common inquiries or complaints from regulatory agencies, or family members.Americans with Disability Specifications
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, talk or hear; taste or smell. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
