What are the responsibilities and job description for the Client Services Representative position at Triangle Veterinary Referral Hospital of Holly...?
Client Services Representative - Specialty and ER Veterinary Hospital
Schedule: Full-Time on a 5-Day Rotation Schedule; Hiring for current shift (12PM-10PM) & Part-time Hours (weekday/weekends)
Our hospital is growing! We are seeking highly motivated, highly skilled individuals to join our Client Services team. We provide 24-hour emergency service and specialty referrals in surgery. We're looking for CSR's who want to utilize their skills to the fullest potential in a fast-paced, fun, and stimulating environment.
Job Summary
The Client Service Representative is responsible for providing effective customer service for all internal and external clients by using excellent, in-depth knowledge of company policies and protocols, as well as communicating effectively with team members. The CSR performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping. The CSR will also be expected to do minimal cross-training with basic medical skills to assist our medical staff when needed.
The CSR is expected to maintain a positive attitude and engage in compassionate and attentive interactions with clients that promote the highest quality of customer service and client satisfaction.
Essential Job Functions
- Provides excellent customer service and is professional, ethical, and friendly at all times
- Receives the public and answers questions, in person and by telephone; responds to inquiries from clients, referring veterinarians and others and refers, when necessary, to the appropriate team member or service
- Processes client paperwork and authorizations at check-in, hospitalization, euthanasia and check-out
- Monitors client flow from check-in to discharge by maintaining an awareness of client locations, waiting times and status
- Uses hospital computer system to maintain appointment schedule, client and patient records, document communications facilitate the communication of required medical records
- Identifies and works compassionately with clients in various emotional states, working patiently with distressed, frustrated or disgruntled clients
- Checks clients out and process client payments
- Answers phones and manage a multi-line phone system
- Ensures appropriate communication of relevant information between clients and TVRH medical staff
- Handles incoming emergency phone calls and direct to the medical team as needed
- Assist in cleaning the hospital including but not limited to: keeping reception desk area and waiting room clean and sanitary, taking out the trash and recycling, cleaning floors, bathrooms and exam rooms
Required Education and Experience
- Graduation from high school or GED equivalent
- 2 years of related experience
TVRH offers a comprehensive benefits package in addition to a hiring bonus, competitive salary, and relocation reimbursement allowance:
- Health, vision, and dental
- Short-term and long-term disability
- Critical Illness and Accident
- Legal and ID Shield
- Life Insurance
- Paid Parental Leave
Internal benefits include PTO, uniform allowance, and veterinary services discount.